Copyright thehindubusinessline
ToneTag, the world’s largest audio-based solutions provider, has launched RetailPOD 3.0, the latest evolution of its digital commerce platform that redefines retailers engagement with customers at the point of sale. It represents a significant shift in retail technology by consolidating payment acceptance, inventory management, customer engagement and business analytics into compact dual-display device featuring a 3.5-inch customer-facing screen for dynamic QR generation. Unlike traditional point-of-sale systems that focus solely on transactions, RetailPOD 3.0 addresses the complete operational spectrum that retailers manage daily. The device is designed to meet varied daily requirements of all kinds of merchants. For instance, through voice functionality retailers can check their past transactions, set a new sale offer, track daily transactions, track bank balance in real-time and manage notifications. RetailPod3.0 supports 12 Indian languages, ensuring accessibility for retailers who prefer conducting business in their native language. The device supports the retailers to compete with organised retail and e-commerce platforms on customer experience while maintaining the personal touch that defines neighbourhood commerce. Kumar Abhishek, Founder & CEO, ToneTag said the retail ecosystem has always been about relationship-building with customers but with the onset of technology everything has increasingly shifted towards mere transactions. “RetailPOD 3.0 prioritises the human element while adding digital intelligence. Through two previous iterations and extensive retailer feedback, we understood that technology needs to enhance, not interrupt, the natural flow of customer service,” he said. Beyond payment and promotions, RetailPOD 3.0 provides retailers with comprehensive business visibility. The cloud-connected system tracks inventory in real time, manages supplier relationships and delivers performance insights through an intuitive dashboard. Built-in customer support and notification management ensure retailers have assistance when needed. The result is stronger customer relationships and a measurable uplift in business outcomes, said the company. Published on November 10, 2025
