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For the third time in three months, Alaska Airlines has experienced a major IT failure. This time, it involves a global outage of Microsoft Azure. Alaska said several Alaska and Hawaiian airlines services are hosted on the platform, which is causing "a disruption to key systems, including our websites," Wednesday morning. "In coordination with our technology partners, our teams are actively working to restore services as quickly as possible," Alaska said in the post. RELATED | A look at the Alaska Airlines website at first showed it was jumbled and unusable. A short time later, there was only an error message. Currently, the alaskaair.com url is redirecting to a page where users can book a flight or manage trips, though there are no other options available. The airline said guests who can't check in online will need to see an agent at the airport for a boarding pass. Travelers should allow for extra time in the lobby. occurred last week on Thursday, Oct. 24. In that incident, all flights were grounded nationwide, leaving travelers stranded at airports, including Seattle-Tacoma International Airport (SEA). Late on Friday, Oct. 25, the airline reported that 400 flights had been canceled due to the failure, which lasted 8 hours. Alaska said 49,000 passengers were impacted. Passengers reported being stuck in lines at Sea-Tac or on phone queues for hours waiting to be rebooked. In the wake of that failure, the carrier acknowledged its recent performance was unacceptable. This story is developing and will be updated as new information becomes available.
