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Artificial intelligence might be staring down its biggest opponent yet: bureaucracy itself. But far from becoming yet another expense, AI-led process intelligence is looking to pay for itself in saved hours — and it’s the taxpayer who feels the results. For the State of Oklahoma, the initiative has evolved from compliance fixes to an operational backbone—a process layer built atop existing systems. With a natural-language copilot highlighting bottlenecks, the time saved translates into faster services and more efficient spending, according to Janet Morrow (pictured), director of risk, assessment and compliance for the Office of Management and Enterprise Services at the State of Oklahoma. “Celonis sits above all of our legacy systems. It doesn’t necessarily replace the various tools because … we all have our own tools that we’re particular to,” Morrow said. “It sits above and it tells us, ‘Here’s where some inefficiencies are,’ and it pulls it all into a single pane of glass. We can see it in one place, versus someone [spending] 10 hours at one agency pulling data out of a platform, then we’ve got to bring in other platform data and then we have to bring it together. [Instead] it’s right there for us to see live.” Morrow spoke with theCUBE Research’s Savannah Peterson and Rob Strechay at Celosphere 25, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed AI-led process intelligence, measurable return on investment and responsible data use. (* Disclosure below.) How AI-led process intelligence moves decisions faster The copilot approach the State of Oklahoma has opted for — building on its earlier Celonis rollout and data-silo push — lets staff ask in natural language and jump straight to the data they need, which shortens the hunt and keeps attention on outcomes, according to Morrow. That speed matters when dozens of agencies depend on a shared service. “Our executives and our people within the other partner agencies, they need to be efficient with their time,” she said. “The AI piece gives them that opportunity to ask real-world questions — without learning the tool and without learning dashboards — and get immediate feedback on what they need … It instantly tells them where to go.” The impact shows up in headcount, with twelve person teams cutting down to less than half a dozen, Morrow explained. A smaller core team now supports more agencies, helped by self-service and a shared view of process health. Time saved becomes services delivered, ultimately benefiting the taxpayer. “I’m a big proponent of what we do and how we face out to our partner agencies so that the taxpayers are getting the best use out of their dollars,” she said. “It’s a big, big drive for us.” Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of Celosphere 25: (* Disclosure: TheCUBE is a paid media partner for Celosphere 25. Neither Celonis SE, the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.) Photo: SiliconANGLE
