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Ms Doxey, who has never unpacked the phones from the box they were delivered in, said her decision to sign the contract "could finish the business" as they also face legal costs to try to challenge 4Com and the finance company. "I've run a successful business for 40-odd years, and then just one sales rep could ruin it," she said. The contract seen by the BBC was for seven years, not five - and the mother and daughter claim they were unaware from the verbal sales pitch that they had signed a rental agreement with a separate finance company to hire the equipment. The BBC understands that two years into the contract, they could be paying as much as £600 per month – totalling thousands of pounds more than they were expecting over the life of the contract. All of the charges were set out in the paperwork that Ms Doxey and Ms Beeson signed, but Ms Beeson said the amounts were "completely different to what we'd originally agreed". They said they called 4Com to cancel within 14 days, but were told there was no cooling-off period and they could not cancel because they had signed the agreement. "[I] rang them straight away and said 'I'm cancelling this, you gave us 14 days, and I've cancelled the direct debit payment'... I got a response to say: 'You can't do that,'" Ms Doxey said. "I feel like I've let everybody down."
