Walmart is introducing what it calls a “first of its kind” contactless auto care experience.
The world’s largest retailer is rolling out new technology-driven Auto Care Centers that are designed to make car maintenance faster and easier. The first pilot store is now open in Fayetteville, Arkansas.
Why It Matters
The updated centers allow customers to manage almost the entire process of getting their car maintained through the Walmart app—including booking, check-in, live service tracking and payment. The goal, according to Walmart, is to blend digital convenience with in-store expertise.
What To Know
Here’s how the new process works: Customers open the Walmart app, go to “Services” and then “Auto Services” to schedule an appointment. When it’s time for service, they park near the ACC, check in through the app, enter the center, unlock a designated locker using instructions in the app and drop off their keys. From there, the app provides real-time updates on the works until the vehicle is ready for pickup.
Over the years, the retailer has expanded its offerings to include a wider range of vehicle services at its Auto Care Centers, with tire services starting at $5, oil changes at $27 and headlight services at $7.50.
Walmart has been in the auto service business since 1979, when it opened its first center in Claremore, Oklahoma. Today, there are Auto Care Centers in 2,582 Supercenters nationwide. Headquartered in Bentonville, Arkansas, Walmart runs more than 10,750 stores and multiple e-commerce platforms across 19 countries.
What People Are Saying
Tracy Poulliot, the senior vice president of shopping experience at Walmart U.S., said: “We know our customers are busy, and we want to make their lives a little easier every day. The Walmart app is a place where you can do it all—whether it’s booking a car service, picking up or ordering your weekly groceries for delivery or scheduling a flu shot. Our goal is to help customers save money and live better, giving them time back for what matters most.”
Corey Bender, the senior vice president of hardlines at Walmart U.S., said: “We’ve built Auto Care Centers around value and convenience. By adding new technology, we’re giving customers the same trusted service—now with a seamless experience that fits their lifestyles.”
What Happens Next
The retailer has confirmed that the first of 10 Auto Care Centers offering the new contactless services is now open in Fayetteville. According to Axios, nine more pilots will be taking place this year in Texas, Georgia, West Virginia, Ohio and Pennsylvania.