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Eleven days later, almost 5000 Optus customers in the Illawarra region of NSW couldn’t contact emergency services for more than nine hours. Real-time registers are the government’s latest attempt to rebuild trust in the emergency call system after the scandal rocked Australians’ confidence and put pressure on Wells, who described herself as a “new minister” and travelled to New York for a United Nations trip amid the fallout from the Optus outages. Wells this month introduced legislation to give the Triple Zero custodian within ACMA greater powers – a recommendation of a review that the government had accepted 18 months ago. Other new rules will come into effect on November 1. Telcos will be required to update customers about local outages and provide information to ACMA and emergency services. Triple Zero services must be tested during network upgrades, and telcos must ensure Triple Zero calls can fall back onto other networks during outages.
