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The City of Tacoma has announced a temporary suspension of several customer services in November to complete a major upgrade to its core business and financial software system. The update aims to improve efficiency in service delivery for residents and businesses once completed. According to the City of Tacoma’s announcement, planned service outages will occur on Saturday from 7 a.m. to 8 p.m., and again from November 20 at 6 p.m. through November 24 at 6 a.m. City officials advise residents to plan ahead, especially for utility bill payments scheduled during these dates. Autopayments set for the outage period will be processed on the next business day. During this time, the TPU MyAccount Portal will be unavailable, preventing access to payment services, account information, and billing reminders. TPU and Environmental Services phone lines will be closed on November 21 for staff training, but drop box payments at 3628 S. 35th Street will be accepted and processed after the outage. Non-utility payments made online or by phone, such as business license transactions, will also be temporarily unavailable. Vendors using the Ariba system will experience a service gap for invoice management during the upgrade. The City of Tacoma will provide updates and additional information on its official website.
