By Bl Hyderabad Bureau
Copyright thehindubusinessline
ServiceNow, a New York-Stock Exchange listed AI platform for business transformation, has launched ServiceNow University, a learning experience designed to address skills gaps in an AI-driven world.
The technology platform was launched on the sidelines of the maiden ServiceNow AI Skills Summit in Hyderabad. It offers free, on-demand courses with assessments and digital credentials; earn points, badges and ranks to showcase growth. It provides bite-sized curriculum covering technical and human skills, with a robust AI pathway to help learners know, use and lead with AI.
“We are targeting to upskill one million learners in the country by 2027, contributing to our global target of reaching 3 million learners. The platform currently has 3.18 lakh active learners,” a top ServiceNow official said here on Thursday.
“At its core lies the belief that the future of work is as much about human transformation as technological advancement,” he said.
“Organisations are adopting AI at record speed, but there simply aren’t enough skilled professionals to power this transformation. Our research shows that 26% of Indian organisations are still uncertain about the skills their people will need, even as AI reshapes work at record speed,” Sumeet Mathur, Senior Vice-President & Managing Director, ServiceNow India Technology & Business Center, said.
“This uncertainty is exactly what ServiceNow University is designed to address. By focusing on the capabilities that matter most – AI fluency, problem-solving and innovation at scale – we can help India’s talent turn disruption into opportunity,” he said.
According to the 2025 ServiceNow AI Skills Research, Agentic AI is expected to reshape more than 10.35 million jobs in the country by 2030.
At the same time, India is projected to add 3 million new tech workers over the next five years, propelled by the AI wave. Industries such as manufacturing, retail and education are already experiencing major workforce shifts as enterprises seek future-focused roles that blend AI, design and data analytics,” he said.
Published on September 25, 2025
