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Samsung’s smart fridge will start showing ads — and you can’t disable them
Caroline Preece
18 September 2025
Family Hub pilot adds promo tiles — here’s what you can control
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(Image credit: Samsung)
Samsung’s Family Hub refrigerator is getting a new kind of content on its 21.5-inch door display: adverts. Samsung has begun piloting ad placements on the Family Hub screen with select partners, and some owners say they’ve already seen promotional tiles appear after a recent software update.
The move has sparked a familiar debate about where advertising belongs in the smart home — especially on a premium appliance that sits at the center of your kitchen.
We’ve asked Samsung for more information, and will update this article when we receive a response. But for now, here’s what’s changing, what you can (and can’t) control right now, and how this could affect your next fridge upgrade.
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What’s actually rolling out
Samsung is exploring ad placements on Family Hub screens under a controlled pilot with a limited set of advertising partners, according to reports.
Samsung previously described these as “personal ads” at NewFront earlier in the year, suggesting the creative and placements may be tailored in some way to individual households, though Samsung has not publicly detailed targeting criteria or data sources for this test.
Early owner reports on Reddit indicate ads are appearing as tiles or panels on the fridge’s primary “cover screen” after a software update, which has triggered pushback from users who didn’t expect marketing messages on a home appliance they already paid for.
Where the ads appear — and what they look like
Family Hub fridges use a cover screen that can show a collage of widgets, photos, calendars, and shortcuts. Multiple user posts and screenshots circulating online suggest the new promotional units sit within that cover layout, similar to how a content card might display, rather than as full-screen interstitials.
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Samsung’s update notice, as screenshot in multiple forum posts, explicitly mentions “advertisements will be displayed on the Cover Screen,” which aligns with what some owners are seeing on updated units.
Samsung hasn’t provided a public, developer-style spec for creative formats or frequency. Based on the pilot framing, expect limited placements to start, likely testing basic performance metrics before any wider rollout.
Which models are affected
(Image credit: Future)
Samsung hasn’t published a model list for the ad pilot. Historically, advert feature tests target current or recent Family Hub units because they share a software baseline and persistent display. If your fridge has the Family Hub touchscreen and receives regular software updates, you’re in the likely pool.
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Family Hub, for context, is Samsung’s long-running smart refrigerator platform — the one that lets you view internal cameras, manage shopping lists, and even order groceries from the door screen, a concept Samsung has been iterating on since 2016.
In recent refreshes, Samsung has also pushed deeper AI and voice features to its smart appliances, reinforcing that these are software-forward products — and therefore subject to evolving on-screen experiences over time.
Can you turn the ads off?
Samsung hasn’t announced a universal “disable ads” toggle specific to this pilot. Practically speaking, you have a few levers:
Change your cover screen: If the ad units are confined to the cover layout, switching to a full-screen photo slideshow or different widget arrangement may reduce visibility of promotional tiles. Some users suggest that this limits the placements, although experiences will vary as Samsung experiments.
Review notifications and marketing settings: Check your Samsung account and SmartThings app for marketing communication preferences. While these typically govern emails/push notifications rather than on-device tiles, it’s worth confirming you haven’t opted into broader promotional content.
Go offline (with caveats): Disconnecting your fridge from Wi-Fi would stop content updates — and likely any dynamic ad loading — but you’ll also lose cloud features like inside-camera viewing on your phone, shopping integrations, and voice assistant functions. That’s a steep trade-off for most households.
Why Samsung is doing this
The business rationale is straightforward: recurring revenue. As TVs, phones, and even thermostats add ad inventory, appliance makers are increasingly looking to monetise software surfaces after the initial sale.
Family Hub is a uniquely visible canvas; it’s always on, everyone in the home sees it, and it already blends service content (recipes, shopping, calendars) with utility. Samsung’s pilot with “select advertising partners” suggests a measured approach aimed at gauging user tolerance and advertiser interest before expanding.
The thornier question is consumer trust. Ads on a kitchen appliance feel different from ads on a TV. It raises immediate questions about data usage — for example, whether household profiles, location, or app interactions inform “personal ads” — and whether owners can opt out without neutering core features.
Samsung hasn’t detailed targeting signals for this pilot, and until it does, expect scrutiny from privacy-conscious buyers.
What this means if you own (or were about to buy) a Family Hub fridge
Expect experimentation: Pilot tests change quickly. You might see a small promotional tile today and something different next week as Samsung tunes formats and frequency.
Don’t panic-buy or panic-return: There’s no indication of full-screen, video-style ad breaks, and the early placements appear to sit within existing content areas on the cover screen. If it’s a deal-breaker, you may be able to minimise exposure with layout changes while we wait for Samsung’s next move.
Keep software updated — but read the notes: If you haven’t updated yet, check release notes closely. While you generally want the latest security and stability fixes, it’s reasonable to delay for a week or two if you’re concerned, to see how the pilot evolves based on owner feedback.
How we got here
(Image credit: Samsung)
Smart fridges have steadily moved from novelty to mainstream, particularly in the premium segment. Samsung’s Family Hub leaned into the “fridge as a household dashboard” idea early, bundling cameras that show what’s inside, voice assistants, and integrations that let you order groceries from the door.
More recently, Samsung has refocused its appliance line around AI and voice capabilities across the portfolio — part of a broader push that keeps software front and centre on appliances you might keep for a decade or longer.
Ads are, in many ways, a predictable byproduct of that strategy: once the screen is there and cloud services are in the loop, ad inventory follows.
If Samsung can prove the ads are unobtrusive, clearly disclosed, and easy to control, most buyers will shrug. If not, expect pushback — and a lot of shopping-list chatter about who, exactly, your fridge is working for.
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Caroline Preece
Contributing Smart Home Writer
Caroline is a freelance writer and product tester, previously working in roles such as smart home editor across various titles at Future, including Livingetc, Homes & Gardens, and TechRadar. As a technology and lifestyle expert, Caroline specializes in smart home tech, appliances, and more. She currently operates out of her cozy Suffolk apartment and is more dedicated than ever to helping people find the best products for their own homes.
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