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Ryanair is making a major change which will affect all passengers from Wednesday, November 12. The budget airline is scrapping paper boarding passes, moving to an all-digital system. From Wednesday passengers will no longer be able to download and print a physical paper boarding pass, but will instead need to use the digital boarding pass generated in their “myRyanair” app during check-in to board their Ryanair flight. According to the airline, nearly 80 per cent of its passengers already use digital boarding passes. The rollout was initially planned for November 3 but has been pushed back to November 12, missing any October half term travellers. Ryanair says the move will lower airport costs and fares for its passengers. It added that it provides a better service for customers and improves customer service, as well as re-booking during flight disruptions. Join the Manchester Evening News WhatsApp group HERE The move is also better for the environment, removing “300 tonnes of paper annually”, the airline said. All passengers will need to do is check in via the Ryanair app, and this will generate a digital boarding pass on their device. The airline has clarified what will happen should someone’s phone die or if they don’t have a smartphone. One of the key factors is as long as a passenger has checked-in online, if their phone dies or if they lose it, they will receive a boarding pass free of charge at the airport. For passengers without smartphones, the airline says: “If passengers don’t have a smartphone or tablet, as long as they have already checked-in online before arriving at the airport, they will receive a free of charge boarding pass at the airport. “However, they will not be able to access real-time flight updates or benefit from enhanced customer service during any flight disruptions.” Passengers flying from Morocco will have to check-in online, and then present their digital boarding pass at the airport to receive a printed boarding pass. The airline has emphasised that the key thing passengers must do is check in online, otherwise they “will be required to pay the airport check-in fee.” According to Ryanair’s website, the airport check-in fee is £55 for all passengers, £30 for flights from Spain and £40 for flights from Austria. Ryanair CMO, Dara Brady, said: “We are now just a little less than a week out from our move to 100 per cent digital boarding passes, meaning that from Wednesday, 12 November, passengers will no longer be able to download and print a physical paper boarding pass but will instead need to use the digital boarding pass generated in their “myRyanair” app during check-in to board their Ryanair flight. While over 80 per cent of passengers already use digital boarding passes, and therefore won’t be affected by this progressive change, we remind the small number of passengers who still print boarding passes to download the myRyanair app ahead of the move to 100 per cent digital boarding passes from Wednesday, November 12. Moving fully digital means a faster, smarter, and greener experience for passengers, whilst also providing easier access to a range of innovative in-app features, including ‘Order to Seat’, live flight information and direct updates during disruption. We look forward to delivering an enhanced travel experience for 100 per cent of our customers, streamlined through our best-in-class myRyanair app.” For more of today's top stories, click here.
