By James Rodger

Copyright birminghammail

Ryanair has been slammed for a “disgusting” attitude towards state pensioners. A change from Ryanair means, starting in November, customers who use paper tickets will be forced to carry passes on a smartphone. But campaigners said will make travelling harder for older passengers. Silver Voices, an over-60s lobby group, branded the decision a “disgraceful move”. Ryanair said it will adopt digital-only ticketing from November 12, meaning “passengers will no longer be able to download and print a physical paper boarding pass”. READ MORE UK households in 23 parts of England will have to obey new black bin rule It said that travellers “will instead need to use the digital boarding pass generated in their ‘myRyanair’ app during check-in to board their Ryanair flight”. Dennis Reed, director of Silver Voices, accused Ryanair of seeking to “cut costs and cut corners without caring about the impact on their customers”. He said: “It’s a disgraceful move. They are effectively saying they don’t want older people as passengers. There’s a strong argument to say that it’s discriminatory.” He added: “This is going to cause chaos. If somebody goes to the airport to catch a Ryanair flight without the app, what are they going to do? Turn them away? “It’s also going to isolate older people from society, which is what businesses that go completely digital do. “I really would urge them to reconsider. I, for one, will not be flying with Ryanair, and I would urge other people to take the same action.” Caroline Abrahams, charity director at Age UK, said in her own statement over the shake-up: “There should always be an alternative way of booking and showing tickets that does not disadvantage those who aren’t online.” Dara Brady, Ryanair’s chief marketing officer, said the new timing should “ensure a seamless transition” to 100pc digital boarding passes, which he said would mean “a faster, smarter and greener travel experience for our customers”.