Copyright thediplomat
“In support functions, we aim to propose as many automation processes as possible and improve our internal processes through the use of artificial intelligence.” “There is already a buzz throughout the organization, and I believe there are extraordinary ideas and that we’ve made fantastic progress even in the last 6 months.” “The unknown creates fear. But fear also creates a state of excitement and curiosity — and that has already happened. It’s not something that only started this year. Most people were curious and learned to use artificial intelligence day by day in extremely diverse ways. But I believe that in the professional area, AI saves a lot of time.” “We have made progress compared to two years ago, when we were still facing artificially created barriers just because AI was something unknown or semi-unknown, and because of all the conspiracy theories globally about how AI would take over the world and take our jobs while we just watched. That will obviously not happen as long as we learn to use artificial intelligence to make our lives better and easier. There is a wellbeing component here too, because we gain time for everything else besides repetitive tasks — we can automate a whole range of activities.” “In our organization, a global group of citizen developers has been created — I’m talking about software developers who are already using an AI application to write code and, as I mentioned, they have targets to increase their productivity in this direction.” “There is a global community in which we encourage participation from everyone in our teams who could benefit from the use of artificial intelligence.” “I believe that examples of how AI can be used resonate best with those who are still afraid of it and help them realize that there are indeed solutions they had not thought of — they were simply stuck in that fear. It’s a kind of global think tank. And we stimulate each other’s curiosity and progress in this way.”
