By danivert
Copyright thesun
From Sola Ojo, Abuja
The Nigeria Civil Aviation Authority (NCAA) has confirmed that Royal Air Maroc (RAM) has paid the sanction fee imposed on the airline earlier this year for consumer protection-related infractions.
Among foreign carriers, RAM was hit with the heaviest penalties, largely due to recurring cases of short-landed baggage and its initial lack of responsiveness to passenger complaints.
Although the airline has since improved in addressing complaints, baggage-related problems continue to persist.
According to the Director of Consumer Protection and Public Affairs, NCAA, Michael Achimugu, a recent virtual meeting was held with RAM to understand the challenges behind the baggage lapses.
However, the regulator warned that heavier sanctions may be imposed if the situation does not improve immediately.
“Business dictates a change of strategy if the current policies are not working,” the NCAA stated.
The Authority also urged the airline to explore new approaches in handling baggage to enhance passenger satisfaction.
Achimugu reiterated NCAA’s commitment to sanitising the aviation sector, safeguarding the rights of passengers and airlines, and ensuring a seamless travel experience.
“Glad to announce that Royal Air Maroc has also paid the NCAA sanction fee imposed on the airline for consumer protection-related infractions earlier this year.
“Of the foreign airlines, RAM was hit with the heaviest sanction fees due to the incessant short-landed baggage issues, and their then lack of responsiveness to complaints.
“While there is a remarkable improvement in their responses to passenger complaints, one notices that baggage issues continue to persist.
“We have held a virtual meeting with the airline to try and understand their challenges. Despite this, the NCAA is thinking of heavier sanctions against RAM if this anomaly does not improve immediately.
“Business dictates a change of strategy if the current policies are not working. To this end, the airline is advised to seek other ways to resolve baggage issues if their present ways are not helping their passengers,”the statement read in part.
