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Process intelligence has made headway in impacting outcomes for youth in the justice and mental health systems. The collaboration between The College of William & Mary and Evident Change continues to demonstrate how data-driven insights can expose inefficiencies, reshape interventions and ultimately create fairer, more effective systems for vulnerable children. If successful, their shared initiative could redefine how data science and process intelligence serve the public good — transforming the flow of information and the futures of thousands of children who depend on it. “Our partnership has been made to improve things for children and families across the world,” said Erin Espinosa (pictured, left), director of research at Evident Change. “What process mining has brought to the game is the ability to tell systems in a different way how their inefficiencies are actually having negative outcomes. If we hadn’t had this opportunity, I never even would’ve thought to use process mining. One of the things that’s been real powerful the last year is being able to take an actual visual of how kids flow through these systems and show judges and probation officers and clinicians that there is an impact when you make a decision that goes in the wrong direction.” Espinosa and Monica Chiarini Tremblay (right), Hays T. Watkins distinguished professor of business — Raymond A. Mason School of Business at The College of William & Mary, spoke with theCUBE’s Rob Strechay at Celosphere 25, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed the potential for data-driven insights to reinvigorate justice and mental healthcare delivery, particularly with young Americans. (* Disclosure below.) Process intelligence facilitates the move from data to discovery A year ago, the project was just beginning — data was being ingested, patterns explored, but the applications were still unclear. Since then, Tremblay and Espinosa have taken their findings to academic, judicial and policy forums, using feedback from these stakeholders to refine both their models and their messaging. With data covering 700,000 youth — 450,000 of whom intersect with mental health services — the scale of insight has been immense, according to Tremblay. “We’re trying to figure out how to interpret these patterns because you can imagine not one kid follows the same process,” she said. “What are the key performance indicators in this case? What do we measure? How do we communicate that? The only way for us to gather that information is to get in front of people and say, ‘This is what we’re finding.'” Importantly, process intelligence serves to bridge the gap between data and lived realities. For the in-system youth, experts can now trace where processes break down. The visualizations have proven powerful. Judges and probation officers can now see, often in real time, how repeated detentions and delayed treatments trap youth in cycles of failure, Espinosa added. Here’s the complete video interview, part of SiliconANGLE’s and theCUBE’s coverage of Celosphere 25: (* Disclosure: TheCUBE is a paid media partner for Celosphere 25. Neither Celonis SE, the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.) Photo: SiliconANGLE
