By Pranjal Gupta

Copyright timesnownews

Bengaluru: A Rapido driver in Bengaluru was allegedly suspended for raising serious flaws in the app, which af fects the pay that captains receive. In a post on Reddit, the driver shared that he had been facing a list of challenges, which subsequently frustrated passengers as well. This has sparked a debate among netizens, who condemned the firm for taking extreme action instead of addressing the concerns raised by the driver. According to his post, the app does not update in real-time if the distances are increased. Therefore, the riders get the money set for the original path, which is lower for the distance covered. He added that the captains have to change their routes often due to traffic jams on certain roads. He said the app does not give traffic warnings on the routes ahead in time, loosing time and effort. Also Read: Blackbuck’s Bengaluru Traffic Struggle Sparks Change; CM Vows Road Repairs in 30 Days “I’m a Rapido Captain in Bengaluru. After I tweeted about problems we face daily, Rapido suspended me from the Captain app instead of fixing them,” he said in a post on the social media platform Reddit. He added that the captains need respect. “Suspending us won’t solve anything — it only hurts the platform and customers,” he added. One of the users said, “Probably they will state that you violated the employee code and it resulted in your suspension. I don’t think any company in today’s world will allow their employees to openly be critical about the company. Probably you could have raised the question in an email thread, instead you went for social media thread. I don’t see anything wrong in what they did and hope it comes as a learning lesson for you too , son !!” “Pay for actual distance traveled”. Sir, I’m new to Bangalore and for the past few months everyday, every auto rider takes me to my office from a different route but the fare is fluctuated based on time and I usually pay between 120-180 excluding tips which I pay when I’m in rush. So according to your point, the app should be pro rider or pro customer? I think the app is being unbiased here and just bcoz you want to earn more and get more money from customers you can’t change the company’s business rules. just my 2 cents,” said another. Rapido has not issued an official statement on the issue. However, Times Now is trying to connect with them for a comment. Get Latest News Live on Times Now along with Breaking News and Top Headlines from Bengaluru and around the world.