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Nationwide is bringing in digital lessons programmes to support local communities - amid research 11.3m UK adults lack basic digital skills on using internet safely and effectively. The lessons are available to everyone – not just for Nationwide customers - across all branches. The initiative follows Nationwide’s pledge to keep every branch open until early 2028. Nationwide has rolled out a Digital Lessons programme across all of its 605 branches, it says. The lessons, which provide practical, jargon-free support – from setting up devices and bank accounts to spotting scams and making video calls - aim to tackle digital exclusion and empower communities. READ MORE Thousands of Blue Badge holders issued update over free bus travel Nationwide has already hosted over 562 events since it began trialling the lessons across its branches in July, supporting over 3,000 people. Figures show around 4.8 million working-age adults have never been online, and over half (52%) cannot complete all 20 tasks in the UK’s Essential Digital Skills Framework. The consequences are serious - from falling victim to fraud and missing out on savings, to struggling with job searches and feeling isolated. Nationwide’s Digital Lessons are delivered face to face in every branch. They last up to 30 minutes and are available at no charge to anyone, regardless of whether they are Nationwide customers. Stephen Noakes, Nationwide Director of Retail, said: “Digital exclusion remains one of the most pressing challenges facing society today and for many, the inability to access the internet safely can lead to financial disadvantage. "We launched Digital Lessons in July - providing face-to-face support in our branches for customers who may need some extra help or reassurance to get online. "We’re committed to continuing this support, helping more customers build the confidence and skills to thrive in a digital world.” It comes as £2.3 billion is lost annually, with offline users most at risk because they miss online alerts or don’t recognise fraud tactics.
