Minnesota seniors seeking Medicare help are finding long call center waits
Minnesota seniors seeking Medicare help are finding long call center waits
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Minnesota seniors seeking Medicare help are finding long call center waits

Christopher Snowbeck 🕒︎ 2025-10-30

Copyright startribune

Minnesota seniors seeking Medicare help are finding long call center waits

Other insurers, including Blue Cross and Blue Shield of Minnesota, HealthPartners, Humana and UnitedHealthcare, are exiting certain counties across the state. When insurers leave markets, enrollees need to find new coverage. Also, because many of the remaining Advantage plans are raising costs for next year, seniors in those plans might want to shop for a better deal. Finally, some network issues have emerged with UnitedHealthcare and Humana that might prompt some beneficiaries to consider their options. For people in the original Medicare program, some insurers have left the market for Medicare Supplement policies. And the state next year is losing a few “Part D” plans for drug coverage. Minnesota Aging Pathways (until last month, it was known as the Senior LinkAge Line) offers free help over the phone at 1-800-333-2433. It’s open Monday through Friday, 8 a.m. to 4:30 p.m. First thing in the morning is the busiest time for the call center, Greiner said. Monday is the busiest day of the week.

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