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The recent live appearance of Bollywood actor Madhuri Dixit at an event in Toronto has sparked debate online, with several attendees expressing dissatisfaction over the timing and structure of the show. Following the backlash, the event organisers issued a detailed clarification, stating that the schedule had been followed from their side and attributing the delay to miscommunication on the actor’s team’s end. Audience expectations and promotional tone The event had generated considerable anticipation, particularly among fans who believed the evening would feature a full performance. Promotional material showcased Madhuri Dixit prominently, contributing to the perception that it would be a concert-driven programme. However, attendees later said that the show resembled more of a conversation and interaction format, leading to disappointment among some sections of the audience. Those who criticised the event on social media said they had expected a performance-centric evening. Some users also pointed out that the delay in Madhuri Dixit’s arrival stretched the schedule, causing frustration among those who had arrived early. What the organisers said In response to the criticism, the organising entity, True Sound Live, issued a public statement explaining the sequence of events on the day of the programme. According to the organisers, the show began on time with opening performances by artists from Indian Idol. They noted that the itinerary had been finalised weeks earlier and had been communicated to all parties. The organisers added that Madhuri Dixit’s team had reportedly received incorrect information regarding the call time, leading to her arrival later than planned. This, they said, resulted in the delay in the main segment. They emphasised that the production staff had adhered strictly to the original timeline. The statement further noted that backstage activities by individuals recording content for personal promotion added to the confusion, affecting coordination. The organisers clarified that they were issuing the explanation to maintain transparency and address the disappointment voiced by the audience. Social media reactions and contrasting views Reactions to the event remained mixed. While some attendees expressed frustration, others defended the programme, stating that the interaction-based format had been enjoyable and offered a closer connection with the star. Supporters pointed out that live shows often involve dynamic elements and that such changes are not uncommon. However, critics maintained that the promotional messaging did not match what was delivered. They argued that the communication surrounding the event should have been clearer, especially given the premium pricing of many ticket tiers. Broader context of overseas celebrity events The incident highlights a recurring challenge faced during international celebrity-led events: managing expectations across diverse audiences. When shows are marketed to diaspora communities, the format can vary significantly depending on promoter agreements, local venue constraints, and travel schedules. As a result, misunderstandings can arise if expectations and content are not clearly aligned. For organisers, addressing such feedback becomes crucial to preserving credibility across future shows. For artists, maintaining clarity in representation helps avoid reputational ripple effects, especially in global markets with high fan engagement. While the organisers’ clarification attempts to shift focus toward logistical miscommunication, the episode underscores the importance of precise promotion and schedule adherence in live events. The discussion surrounding Madhuri Dixit’s Toronto appearance is likely to continue among fans, though whether the actor’s team responds further remains uncertain. For audiences, it serves as a reminder that event formats may not always align with expectations, particularly when details are framed broadly in advance.