By Faith Yahaya,The Nation
Copyright thenationonlineng
The Nigerian Civil Aviation Authority (NCAA) has confirmed that Kenya Airways has paid a fine imposed on it over consumer protection-related infractions.
Director of Public Affairs and Consumer Protection, Michael Achimugu, disclosed this in a statement on Thursday, noting that while the timeframe for resolving the cases has elapsed, the payment of fines does not mark the end of the issues.
The NCAA had, in a letter dated May 7, 2025, sanctioned the airline for violations involving Gloria Omisore and two other passengers.
The post confirming the payment of fine reads, “After a number of meetings, including a visit to the NCAA by the Kenyan High Commissioner to Nigeria and officials from the airline and JKIA, Kenya Airways has, on Wednesday 17/09/2025, paid the sanction fee as a penalty for the Gloria Omisore and other consumer protection-related infractions.
“As always, NCAA sanctions are not to punish operators, but to help improve their flight operations, especially with regard to safety and passenger handling protocols.
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“Kenya Airways has a long-standing relationship with Nigeria, and we look forward to improvements in their Nigerian operations.
“The sanctions do not diminish the positive aspects of the airline’s operations. This was a case-specific penalty.
“While commending the airline for complying with the determination of the NCAA, we must remind that the timeframe for the resolution of the cases for which this sanction was announced has since elapsed.
“Therefore, the payment of sanction fines does not conclude the issues. The NCAA will follow through and is assuring both passengers and airlines of its commitment to protecting their rights and responsibilities”.
