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As someone helping companies go agentic, is adoption of agentic AI real? Our Series F is a good evidence that agentic AI is here and very real. We are working with some of the largest and sophisticated companies that have successfully implemented this. But we see that adoption is not wide, but when an enterprise adopts Gen AI, they are willing to go very deep across operations. One of our insurance clients is going agentic for the end-to-end claims writing process. What used to take 27 minutes now happens in 3 minutes with just one human in the loop for approval. Nvidia, AMD, Snowflake and Databricks have all invested because they see companies like Uniphore are needed to grow the agentic AI ecosystem further. Tell us about Uniphore’s business growth Last year, we grew little over 100 per cent. This year we will see very similar growth. We are well past the $200 million ARR, and also crossed $0.5 billion in TCV last year, and this will take a big jump this year. Our customer focus has remained global 2000. In the pre-GenAI version of Uniphore, when we were selling our AI technologies on a SaaS model to contact centres and others, we were selling to head of sales, but today we are selling the Business AI Cloud directly to the CIO. We have consistently added 30-40 new logos every quarter. When did you launch Business AI Cloud solution and how has its adoption been? We launched Business AI Cloud in private beta in 2024. It was a general availability launch in June 2025. But we are already seeing the largest banks, insurance and telecom companies adopting it. They start off by trying it out with one one use case and then it goes to 10 areas within the company in a months’ time. 65-70 per cent of users are from the US, 20 per cent from Europe. The rest is Asia and, in Asia, the Middle East is today much bigger than any other part because of AI adoption. We are usually competing against the three hyper scalers. Amazon, Google, and Microsoft against their AI platforms. That’s how customers are comparing us. How does Uniphore help companies go agentic? First, we help companies solve their data readiness challenge. Companies need to bring their data into a correct form for agentic AI adoption. Data sovereignty is also a major issue where companies are debating how independent the data is. Boards are telling CEOs to move faster in agentic AI, but every week there is a new model coming out disrupting operations. The pace of change is pretty high, and that is where Business AI comes in. Our data layer solves the data readiness challenge, the knowledge layer allows enterprises to fine tune models; we also apply AI guardrails, and finally the agentic layer that writes end-to-end workflows for creating AI agents. We are neither a hyper scaler nor a producer of foundation models. That is why we are also sovereign. So, today based out of California, how Indian is Uniphore? Well, the DNA is Indian, and that DNA cannot be changed. We’re about 1,000 people company now, and just below probably 50 per cent of our headcount is between Bengaluru and Chennai. About a month-and-a-half ago, we also announced acquisitions of two AI companies. One of which was a Palo Alto-based company, and the second Chennai-based Autonom8. So, India continues to be, first and foremost, a very important talent and engineering centre for Uniphore. Tell us about your relationship with investors? With NVIDIA, we’ve worked for many years, even in our conversational AI avatar. We were probably the first speech recognition system to be ported and optimised on an NVIDIA GPU, probably 4 or 5 years ago. With Snowflake and Databricks, we’ve been already in market together. We’ve been running joint GTM plays. Of course, we’ll do a lot more joint engineering work together now with them. And with AMD, which is a more recent relationship, but it has become a deeper technology conversation. So, is it going to be an IPO next? After Series F, we have raised now over $850 million, which is a substantial capital for a B2B software company by any measure. The growth rates are now a very special story for Uniphore, and if we can maintain similar growth rates for the next 2-3 years, this will be a very large company revenue-wise. The ambition remains to be a standalone public company, and I think we’re getting closer to that point. There is no imminent timeline that I can share with you today. We firmly believe and our board firmly believes that if we keep doing what we’re doing, and if the customer base keeps growing, then the going public will naturally present itself as an option, hopefully in not-too-distant future.
