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The West Midlands-based company, which has grown its reputation by using innovative technology, has recruited Matt to support colleagues handling claims for the UK's leading insurance brands. Privately owned, since its 2016 launch Evolution Claims Management has built its client base by operating a transparent fixed fee model with charges remain transparent regardless of repair value. Matt’s appointment represents the latest phase in the company's continued expansion and diversification strategy, following a number of additions to the management team. Matt joined from Innovation Group, where he held a number of roles, most recently as operations manager within the property services team overseeing the completion of subsidence claims. He was previously operations manager for the general perils team, having also worked as a claims partner manager. Matt said: "I am excited to join Evolution Claims Management at this time to draw upon my experience of progressive leadership in insurance claims management for this new role, having built my career while consistently delivering results across large claim portfolios. “In my recent career I have managed teams and overseen a wide range of claims, always maintaining a customer-focused approach that has strengthened relationships with major insurers and brokers. “I look forward to bringing a commitment to continuous improvement and client service excellence to help drive the company's continued success." Martin Thompson, Chief Operating Officer at Evolution Claims Management, said: "We are delighted to welcome Matt to draw upon his wide expertise as we deliver continued growth through our innovative approach to claims management. “Evolution Claims Management is keen to bring in high quality people with experience to provide the standards of service which our customers expect. “We have further innovations planned, including new digital systems for claims management, which will enable us to deliver on our strategy.” The business continues to focus on people development through dedicated talent management and skills enhancement programs, recently moving to new office space as part of its growth drive. Staff are benefitting from a more modern working environment after they changed floors at the offices in Hagley Road West, Oldbury, having doubled staff numbers since 2020 to 55 employees.
