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    ‘Grubby’: ANZ the big four outlier for poor customer treatment 

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    By Elizabeth Knight

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    ‘Grubby’: ANZ the big four outlier for poor customer treatment 

    The corporate regulator has given the ANZ bank board a bloody nose, accusing it of grubby behaviour and internal incompetence while imposing on it a $240 million fine.

    But even more impactful, Australian Securities and Investments chairman Joe Longo on Monday branded ANZ a behavioral outlier among its peers – its conduct being worse than that of the other big four banks.

    At various times all banks have been found to have treated their customers terribly, particularly borrowers in hardship and those dealing with the financial aftermath of the death of relatives.

    The banks all have nasty skeletons on some of these themes but, Longo said at a press conference, ANZ reached a new low watermark – with the tough-talking regulator, who was on a roll, describing its behaviour as grubby.

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