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Gearbox boss Randy Pitchford isn’t quite done annoying Borderlands 4 fans just yet, admitting he did an “oops” when giving tech advice – but “the mistake was innocent”

By Anna Koselke

Copyright gamesradar

Gearbox boss Randy Pitchford isn't quite done annoying Borderlands 4 fans just yet, admitting he did an oops when giving tech advice – but the mistake was innocent

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Gearbox boss Randy Pitchford isn’t quite done annoying Borderlands 4 fans just yet, admitting he did an “oops” when giving tech advice – but “the mistake was innocent”

Anna Koselke

18 September 2025

Back at it again with more “tuning” guidance

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(Image credit: Gearbox)

The recent Borderlands 4 launch saw Gearbox Software’s new game smashing series records in under 24 hours – but nonetheless, it’s been a rocky past couple of days for the community.

That’s partly because studio co-founder Randy Pitchford has taken to social media to argue against reports of less-than-optimal performance for PC players, responding to fans’ complaints with so-called “tuning” advice – often argumentative and defensive. Saying “less than one percent of one percent” of reports were “valid performance issues” via customer support, he even instructed unhappy fans to “please get a refund” and shot down comparisons to Battlefield 6.
It seems that, unfortunately, Pitchford isn’t quite done replying to disappointed players yet, as he left another seemingly frustrated response just last night. In it, he admits that he provided an impossible suggestion to a fan, in which he told them to turn the fog setting “off” in-game – an option that people pointed out doesn’t actually exist. “Oops. You are correct,” writes the lead. “The bottom setting for fog is ‘low,’ not ‘off.'”

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Gearbox boss Randy Pitchford continues to crash out over Borderlands 4 as fans compare the new game’s PC performance to Battlefield 6 and Cyberpunk 2077: “Would you like help tuning?”

Gearbox boss Randy Pitchford says Borderlands 4 performance isn’t bad, your expectations are just too high: “If you’re not 4k stubborn and just want to have a great, fun time with higher perf, please consider running at 1440p resolution”

Baldur’s Gate 3 publishing director feels “bad” for Borderlands 4 devs “who are just trying really hard to make players happy” as Randy Pitchford fights back against performance criticism

Oops. You are correct: the bottom setting for fog is “low”not “off”. The mistake was innocent and there’s a story behind it, but I think it is more fun for you to skewer me over it. Reducing the volumetric fog option will increase fps for most configurations with a 5080.September 17, 2025

He doesn’t stop there, though (sadly). “The mistake was innocent and there’s a story behind it, but I think it is more fun for you to skewer me over it,” Pitchford doubles down. “Reducing the volumetric fog option will increase FPS for most configurations with a 5080.” To no one’s surprise, the community isn’t exactly thrilled with this new interaction.

One person comments, “I have fixed your tweet,” deleting everything Pitchford wrote after “there’s a story behind it” before going on to say, “now please stop digging yourself a hole, let your software engineers actually do their job and fix the performance.” They explain that although the “game is good,” the studio head’s “constant tweeting about it is hurting it.” Somebody else simply states, “Dude, for the love of God, stop tweeting.”
Here’s hoping things settle down. Our own Borderlands 4 review describes the new Gearbox title as “undeniably an excellent looter shooter,” so it’s safe to say that aside from these online hiccups and performance issues, it could stand as one of the best Borderlands games.
Playing through the new action RPG yourself? Be sure to check our Borderlands 4 tips for a smooth start in Kairos.

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Anna Koselke

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After spending years with her head in various fantastical realms’ clouds, Anna studied English Literature and then Medieval History at the University of Edinburgh, going on to specialize in narrative design and video game journalism as a writer. She has written for various publications since her postgraduate studies, including Dexerto, Fanbyte, GameSpot, IGN, PCGamesN, and more. When she’s not frantically trying to form words into coherent sentences, she’s probably daydreaming about becoming a fairy druid and befriending every animal or she’s spending a thousand (more) hours traversing the Underdark in Baldur’s Gate 3. If you spot her away from her PC, you’ll always find Anna with a fantasy book, a handheld video game console of some sort, and a Tamagotchi or two on hand.

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Gearbox boss Randy Pitchford continues to crash out over Borderlands 4 as fans compare the new game’s PC performance to Battlefield 6 and Cyberpunk 2077: “Would you like help tuning?”

Gearbox boss Randy Pitchford says Borderlands 4 performance isn’t bad, your expectations are just too high: “If you’re not 4k stubborn and just want to have a great, fun time with higher perf, please consider running at 1440p resolution”

Baldur’s Gate 3 publishing director feels “bad” for Borderlands 4 devs “who are just trying really hard to make players happy” as Randy Pitchford fights back against performance criticism

Borderlands 4 boss tells players “please get a refund from Steam if you aren’t happy” as Randy Pitchford continues his very public crashout over the FPS’s performance woes

Borderlands 4 PC performance debate takes a turn for the weird as Gearbox boss Randy Pitchford gets into bizarre row with OG Minecraft creator Notch: “Masculinity is a shader option”

Gearbox CEO Randy Pitchford claims “less than one percent of one percent” of Borderlands 4 PC players reported “valid performance issues” via customer support, says “I have personally helped users go from 30FPS to 90FPS+”

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