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“If a customer requires a split model, we can be nimble and that’s what being a startup with the experience we all have—we can kind of be a little different than everybody,” said Tyler Montgomery, chief customer officer at Scout Freight. “If we get a large account that needs the operations support or the carrier sales support, we will put a small carrier sales team around that and grow it out that way.” This approach creates accountability within the organization while avoiding internal competition. “We’re trying to create ownership over the freight so that there’s no ‘hey, that’s your load’ or ‘that’s your customer,’” Montgomery explained. “It’s ownership over the business, the customer as one.” Unlike many freight brokerages that recruit inexperienced college graduates, Scout Freight has deliberately built its team with seasoned professionals. “It’s not been a startup or a situation where we’re just going to colleges and trying to bring in people fresh out,” Scott said. “Ours is that we’ve been targeting more people with experience who are really coming in just so we can come and do good work together.” Looking ahead, Scout Freight plans to expand into ocean freight services, creating a more comprehensive solution for customers. “Eventually we’re going to open up an ocean side of things,” Montgomery said. “We’ll have the rep from domestic drayage housed together, and then we’ll have international to create a more unique solution for the customer.” At the end of the day, in a freight brokerage, culture is king. “We’re just trying to make it a people-first business, because if the people are taken care of, our success will come from the team,” Montgomery said. “Their success is our success and vice versa.”
