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He began mediation with the company and in April 2023 an independent adjudicator found JaeVee had breached the relevant code of conduct governing reservation agreements. The adjudicator said: "Given the substantial nature of the home builder's breach, I find that a full refund of the reservation fee would be appropriate". But Mr Griffin again did not receive his money and eventually took his claim to county court. JaeVee did not attend the court hearing in January last year but the judge ordered the firm to refund Mr Griffin "upon it appearing to the court that there is no defence to the claim". After getting his money back, plus £575 in costs, Mr Griffin described the process as "exhausting". Asked why he persisted, he said: "It was just the injustice of it. "It was constantly being berated [by JaeVee] and having the blame put on us for them to swan off with our money for no reason." He has since bought a home elsewhere in Ipswich. The BBC has previously reported the experiences of other prospective buyers who felt "lied to" and "angry" after losing thousands of pounds reserving Tollesbury House's still-unfinished flats.
