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“Freshworks’ focus on its Freddy AI platform aligns with these trends,” he said. “The company reported 15% year-over-year revenue growth to $215.1 million in Q3 2025, with a non-GAAP operating margin improvement from 12.8% to 21%. These results indicate that its AI-assisted customer and employee engagement tools are gaining traction across midmarket and enterprise segments. The challenge will be sustaining momentum by maintaining its net-dollar retention rate currently near 105% and expanding enterprise adoption in an increasingly competitive AI-SaaS landscape.” Nashawaty’s perspective suggests that sustaining momentum in people-first AI depends on how well AI works with people. That’s Freshworks’ bet behind Freddy Agentic AI — a multimodel system with an Agent Studio that lets teams build, test and ship task-focused agents inside the same conversation. The aim is fewer handoffs and faster, context-aware resolutions, as Srini Raghavan, chief product officer of Freshworks, explained earlier this year. “We designed our Freddy Agentic AI Platform to go beyond simple automation. It works alongside people to solve real challenges in real time,” he said. “Freddy’s multimodel architecture draws on our trusted [large language model] partners, each selected for their strengths. This layered approach helps ensure more accurate, reliable and context-aware support that helps resource-constrained teams move faster and with less friction.” Raghavan will be among the many voices interviewed by Laliberte during the Refresh Virtual Summit 2025 event. TheCUBE’s coverage will surface executive and practitioner perspectives alongside real-time analysis of Freshworks’ people-first AI strategy — from Freddy Agentic AI to Freshservice Journeys — and what they mean for SaaS workflows and enterprise outcomes. TheCUBE event livestream Do not miss theCUBE’s coverage of the Refresh Virtual Summit 2025 event on Nov. 14. Plus, you can watch theCUBE’s event coverage on demand after the event. How to watch theCUBE interviews We offer you various ways to watch theCUBE’s coverage of the Refresh Virtual Summit 2025 event, including theCUBE’s dedicated website and YouTube channel. You can also get all the coverage from this year’s events on SiliconANGLE. TheCUBE podcasts SiliconANGLE’s “theCUBE Pod” is available on Apple Podcasts, Spotify and YouTube, which you can enjoy while on the go. During each podcast, SiliconANGLE’s John Furrier and Dave Vellante unpack the biggest trends in enterprise tech — from AI and cloud to regulation and workplace culture — with exclusive context and analysis. SiliconANGLE also produces our weekly “Breaking Analysis” program, where Dave Vellante examines the top stories in enterprise tech, combining insights from theCUBE with spending data from Enterprise Technology Research, available on Apple Podcasts, Spotify and YouTube. Guests During the Refresh Virtual Summit 2025 event, look for voices from Freshworks Inc., McLaren Racing Limited. and Whitlock Infrastructure Solutions. Expected guests include Dennis Woodside, chief executive officer and president of Freshworks; Mika Yamamoto, chief customer and marketing officer of Freshworks; and Dan Keyworth of McLaren Racing, with additional perspectives from companies such as Taylor Made Golf Company, Inc. These industry leaders will explore how customer and employee experience teams are modernizing operations with AI, accelerating service delivery and building partner ecosystems that drive measurable business outcomes. (* Disclosure: TheCUBE is a paid media partner for the Refresh Virtual Summit 2025 event. Neither Freshworks, the sponsor of theCUBE’s event coverage, nor other sponsors have editorial control over content on theCUBE or SiliconANGLE.) Image: SiliconANGLE
