By Yogima Seth Sharma

Copyright indiatimes

ANIMansukh Mandaviya

In a move aimed at enhancing operational efficiency and ease of living for over 75 million subscribers, the Employees’ Provident Fund Organisation (EPFO) has enabled access of all key services and provident fund account details using a single login on the members’ portal.Besides, the retirement fund body has reduced and rationalised the approval hierarchy to fast-track the claim settlement process, labour and employment minister Mansukh Mandaviya said on Thursday.The EPFO has introduced a new facility called ‘Passbook Lite’ within its member portal to enable members to easily check their passbook and related summarised view of the contributions, withdrawals and balance in a simple and convenient format through the member portal itself without having to go to the passbook portal.“This initiative is expected to reduce grievances, improve transparency, and enhance member satisfaction,” he said.“This approach ensures greater ease of access for members while simultaneously enhancing the operational efficiency by reducing the load on the existing Passbook Portal and simplifying the architecture through integration of existing APIs within the member portal,” he added.Live EventsAccording to the minister, the multi-layered approval process often led to delays and longer processing times for members’ claims. In order to address this, EPFO has rationalised the approval hierarchy under which powers that earlier rested with regional provident fund commissioner (RPFC) or officer-in-charge have now been delegated to assistant PF commissioners and subordinate levels in a structured, tiered manner.The scope of this reform will include PF transfers and settlements, advances and past accumulations, refunds, cheque/ECS/NEFT returns, and interest adjustments.“This is expected to benefit users in the form of faster claim settlements and reduced processing time; simplified approval layers for smoother service delivery; improved accountability at field office level, and enhanced transparency and member satisfaction through quicker, seamless services,” he said.Further, EPFO also rolled out the facility of online access to Annexure K (transfer certificate) to enhance transparency in cases of PF transfer.Until now, Annexure K was only shared between PF offices and was made available to members only on their request. The change will enable members to directly download Annexure K from the member portal itself.“This will help members to track status of transfer applications online, ensuring full transparency and allowing members to easily verify their PF transfers,” the ministry said.Besides, the member will also be able to get confirmation that PF balance and service period are correctly updated in the new account and they will be able to maintain a permanent digital record for future reference, especially important for EPS (employees pension scheme) benefit calculations.“This will promote ease of living, transparency, and trust in the EPFO processes,” it added.Add as a Reliable and Trusted News Source Add Now!
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