By Senthil Kumar Hariram

Copyright yourstory

When Sunita opened her first kirana store in a dusty lane of a Tier-3 town, her world was a rhythm of repeat consumers, household chatter, and the slow pace of footfall. One day, a delivery guy handed her a smartphone, tapped a few apps and said, “Madam, you can order stock from this; you can accept payments, and you can tell people about offers on WhatsApp.” Sunita laughed, and then tried it.

Within weeks, she started seeing new faces in her store who’d heard about a deal in a neighborhood chat, and a month later she had gotten her first repeat order, placed over UPI. Sunita’s story is emblematic of how India’s next 500 million consumers will come into the digital economy, and, therefore, why performance marketing needs to change to support them.

The statistics reveal the size of the opportunity. India had around 886 million active internet users in 2024, with a little less than half of those (roughly 488 million) in rural areas, indicating that growth is being driven as much by smaller towns and villages as by large cities, per industry reports. Indic language content is a big part of this growth and it is anticipated that total users will more than 900 million by 2025. These shifts are relevant for marketers who want to reach the “next 500 million” not with scaled urban playbooks but with strategies designed for local realities.

Here are ten action-oriented performance marketing strategies to decode and win India’s next 500 million people, illustrated with helpful examples and clear tactical steps.

1. Start with mobile, always: The majority of new users come online through low-cost smartphones; many still use shared devices or limited bandwidth access. Crowdsourcing always means providing lightweight creative and quick landing pages is a must. Short, quick caption videos and progressive web apps have less friction and keep conversion paths short. When Sunita’s first video was only 15 seconds long, captioned in the language of her town, and loaded instantly on a low-end browser, that little choice reduced drop-offs by staggering amounts.

2. Speak their language: For businesses, vernacular content is no longer a mere optional nice to have. It’s the prime opportunity for businesses to connect meaningfully with their audience moving forward! Users are consuming news, entertainment and product information in Hindi, Tamil, Marathi, Bengali and many other local and regional languages every day. Simply localising the ad copy, voice-over and post-click experiences, can improve engagement considerably and lower click-through rates! Test the ad versions in local idioms to discover where the most-resonant ads are.

3. Make payments painless: The ease of adoption for digital payments in India has grown rapidly with UPI becoming an unstoppable force. Monthly transactions through UPI numbering in the billions shows us customers will embrace digital payments when value is instant and simply presented. Enabling UPI, wallet, and cash-on-delivery is preferable over digitally forcing complex, card flows. For Sunita, the acceptance of UPI meant shoppers were able to buy impulsively, and closing repeat orders became uncomplicated distractions.

4. Meet them where they discover things: In smaller towns, the discovery process often starts on something like WhatsApp forwards, neighbourhood groups, and local influencers, rather than distant news feeds. Performance funnels with a conversational entry point, and click-to-chat experiences and will convert better than cold social ads alone. Introduce rewards for referrals that incentivise sharable effort inside these local social graphs.

5. Use hyperlocal signals: India is a patchwork of micro-markets. PIN codes, festival calendars, local pricing, and availability have to inform both creative and inventory. A product that sells in one district might not fit another due to taste, rituals, or seasonality. Localised and dynamic ads that set out locally stocked SKUs and availability for store pickup lessen delivery friction and reverse logistics.

6. Measure outcomes that matter: Last-click attribution is going to undercount campaigns that have the ignition on WhatsApp, social proof on a local shop, and the completion through UPI. Use uplift tests, holdout groups, and repeat purchase rates to measure your real attributed campaigns. Track the activation metrics; first paid transaction, new purchases in 30 days instead of vanity click.

7. Design for shared devices and privacy: It is common to have shared phones and multi-user devices. To ensure you do not make mistakes using your identity graphs, don’t presume your user’s identity. Develop consent-forward experiences and contextual targeting that don’t rely on invasive tracking. Clearly, using local-language privacy prompting improves trust and reduces churn.

8. Priorities retention over one-time acquisition: Much of the economics of India’s smaller towns supports repeat purchasing. Provide low-cost trials, remind consumers to refill, and add local loyalty to turn a first purchase into habitual consumption. Sunita made the second packet of masala less expensive, one of her neighbors tried it and kept returning for more, and that transition changed her small acquisition spend into lifetime value that was profitable.

9. Partner locally: Offline partners such as mini distributors, local shops, and payment agents will serve to “multiply trust” and provide extra safety for purchase. Allow for local pick-up, discount codes that can be redeemed locally, and measure those same channels that can match offline sales to online/digital campaigns.

10. Invest in micro-experiments and local insight: The variability of the Indian context means that the hypotheses rarely scale at once. Run small pilots across a few districts, use quantitative and qualitative information from the experiment, and experiment again. Local market leads and store panels can explain cultural signals, that dashboards cannot.
Keep creatives culturally authentic and lightweight
Authenticity over polish. Simple testimonials from local users, short product demos with local music and on-screen text in the local language outperform glossy city-centric ads. Assets must also be quick to load and compressed to reflect real connectivity.

Sunita did not become rich overnight by having her single video forwarded on WhatsApp with a local language caption, and a UPI option but she did create a loop of customers: discover, low-friction purchase and repeat buy; and, for marketers, that is where the action is in India. Reach, without relevance, is budget wasted; relevance, without frictionless purchase is opportunity wasted.

The numbers speak loudly and clearly for urgency. There were approximately 886 million active internet users in 2024, and UPI volumes process tens of billions of transactions a year, as an infrastructure, intent, there at least. It just requires a change in playbook – from monolithic campaigns to local-first funnels, from acquisition metrics purely, to activation and retention metrics, from creative, pure vanilla etc to vernacular, trust building story-telling.

Marketers who practice humility, test fast and iterate to local truths will be the ones to turn the next page of India’s digital economy.

Senthil Kumar Hariram, Founder & Managing Director, FTA Global
(Disclaimer: The views and opinions expressed in this article are those of the author and do not necessarily reflect the views of YourStory.)