Copyright thediplomat
“We talk a lot about what Organizational Culture means, about strategies, about vision, mission, values, financial results, innovation – all these things that ultimately start from our employees, from the people who join organizations with their own expectations, skills, needs, and even assumptions. And many times, we are perhaps not careful enough about how we connect people who come from different generations but work in the same organization. And ultimately, how we manage to leverage this multigenerational diversity which, from our perspective, means diversity of thought, giving us the opportunity to have that sustainable and innovative organizational culture we aim for.” “We have been measuring employee satisfaction since the very beginning of our activity in Craiova. The company started in 2011, and since 2012 we have been measuring this employee satisfaction rate. In 2024 we had a score of 96% and in 2025 we had 97%. “Our focus was to analyze the results, including with an AI tool that helps us review the data from all perspectives, and we concluded that we need to continue in the same direction in order to maintain our positive climate.” “The 3 main directions are authentic leadership, clear and meaningful communication, and last but not least a collaborative culture through a tool called team coaching.” “Leaders need to lead with empathy; to offer employees psychological safety so they can express their concerns and needs, and build that trust-based relationship. We need to lead with fairness, honesty, courage, and critical thinking.” “We have a Leadership Academy that has been operating since 2012. Every year we have different programs that motivate employees both in terms of their personal growth and aligned with our business priorities for that respective year. This is how team coaching and the collaborative culture were born – from our need to strengthen what we already have.” “Team coaching is essential for all companies that want to dig deeper beyond the superficial layers of colleague relationships and find out more about expectations. We often don’t even realize how many assumptions employees may have. The more we talk about them and reduce them, the more our relationships improve.” “Technology should not scare us. The fact that we have all these AI tools should be seen as a friend and support.”
