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The Nuvion Group, which includes Fastway Couriers Ireland, Parcel Connect and Nügo, confirmed yesterday evening that it went into receivership. It is believed that up to 300 jobs are at risk, and the staff were notified yesterday evening. In a statement yesterday, a spokesperson for the Nuvion Group said that delays and disruption is “envisaged”, and that the receivers will work with retailers to “minimise such delays”. Inflation, rising operating costs and price pressures across the parcel market have made the business “no longer viable”, a spokesperson added. Due to expected delays, the Competition and Consumer Protection Commission (CCPC) has reminded businesses and consumers that when a consumer orders something for delivery, their contract is with the retailer and not the courier. In a statement, a spokesperson for the CCPC has advised that goods are the responsibility of the retailer until the buyer takes physical possession of the delivery. "It is the retailer's responsibility to address any delay, damage or non-delivery. Orders should be delivered within 30 days unless otherwise agreed by the consumer and retailer,” it said. “If the delivery cannot be rearranged within a suitable period, or where the delivery of the goods is no longer appropriate in the circumstances, consumers have the right to cancel their order due to non-delivery and receive a full refund, including delivery fees. The retailer must refund the consumer within 14 days. “Exceptions apply in cases where the consumer has independently engaged a courier; the retailer is then not responsible for delivery.” Minister for Social Protection Dara Calleary said supports are available to workers and affected contractors at The Nuvion Group. “Following the announcement from The Nuvion Group, my thoughts are with the workers and their families who are dealing with the uncertainty arising from this difficult news,” he said. “My Department has already been in contact to offer information on the supports that are available to assist employees of The Nuvion Group and other who may be effected over the coming months. “These include a range of income supports, and assistance to move to alternative employment, or to access appropriate education, training, and development options. “The new Jobseeker’s Pay-Related Benefit, which we introduced in March, is available to employees who lose their job and meet the eligibility conditions. This scheme provides a maximum weekly payment of €450 which can help people while they seek new employment. “The easiest and quickest way to apply for a jobseeker's payment is online at MyWelfare.ie, which provides safe, convenient online access to social welfare services.”
