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People often share their restaurant experiences online, sometimes to rave about a great meal, other times to highlight what went wrong. Most reviews come and go unnoticed, but occasionally, one or the other sparks a bigger conversation. Recently, a restaurant’s clever yet courteous reply to a customer’s complaint did exactly that. The exchange quickly went viral on Reddit, where users weighed in on both the diner’s criticism and the restaurant’s well-worded response. The Review That Started It All The post showed a three-star review from a diner who had enjoyed their meal but noticed something strange in their baked beans. The review read: “I ate her for the first time tonight. The brisket was probably the best I’ve ever had, but I found an entire LEAF in my baked beans. I cannot make this up,” followed by a sick emoji. The comments might have seemed simple, but it was the restaurant’s reply that turned the post into a viral moment. The Restaurant’s Reply The restaurant replied: “So, we’re glad you enjoyed the brisket. I’m guessing you’ve never seen bay leaves in your food before? If you see them in future, you can rest assured that is a sign that someone spent time and effort making your food from scratch. We pride ourselves on making everything fresh in-house; no cans ever. So, you will find unique spice blends and herbs being used in our food. That includes bay leaves. Again, I’m glad you enjoyed the brisket, and I’m sorry the leaf surprised you.” Bad review byu/raj000777 infunny What People Said Online The post’s comment section was filled with mixed reactions. Some users praised the restaurant for turning a complaint into a clever explanation. One user commented, “Well, that’s one way to turn a bad review into an advertisement for your business.” Another added, “Sometimes I wish people could leave reviews about other reviews.” Others sympathised with the customer and pointed out that bay leaves are usually removed before the dishes are served. A person said, “Bay leaves are pretty much inedible, though and ideally would not be served to the customer.” “The bay leaf should’ve been removed from the plate, but the review is pretty telling that they never have cooked anything before,” someone else wrote. “What a shit response from the restaurant. Cooking with bay leaves is a good thing. So is removing them before service,” read another comment. Why Bay Leaves Are Used In Cooking Bay leaves are a staple herb used in soups, stews and slow-cooked dishes to add aroma and flavour. They are often added whole while cooking, but are not meant to be eaten, which is why chefs usually remove them before serving.
