Copyright Hartford Courant
There is a new a statewide campaign “dedicated to fostering kindness, respect, and courtesy across all bus services in the state.” In other words: be nice. It comes from the Connecticut Department of Transportation and is dubbed “Conn-Etiquette: Your Guide to a Better Ride.” According to the DOT, it is a “customer-focused initiative” that supports “CTDOT’s commitment to providing safe, efficient, and welcoming transit experiences for all.” The new initiative build on the statewide “Transit Customer Code of Conduct established in partnership between CTDOT and service providers,” and its goal is to offers “easy-to-follow guidance designed to improve the transit experience for customers and bus operators.” “Through this campaign, CTDOT encourages customers to embrace small and thoughtful gestures – such as greeting bus operators, offering seats, and keeping aisles clear – that go a long way toward creating a positive ride for everyone,” the agency notes. “This campaign is not just about rules – it’s about fostering a culture of respect and shared responsibility,” said Connecticut Department of Transportation Transit Administrator Lisa Rivers, in a statement. “Conn-Etiquette empowers our customers to help make transit a welcoming and comfortable space for everyone.” Some of the messages the Conn-Etiquette campaign will include: Kind Words Only: Maintain polite, quiet, and respectful conversation. Stay Safe – Never Cross in Front of the Bus: Wait until the bus pulls away before crossing the street. Ride Clean, Ride Respectfully: No smoking, drinking, littering, or vandalism. Let the Operator Do Their Job: Minimize distractions while the vehicle is in motion. Show Some Kindness: A simple smile and ‘thank you’ goes a long way. Have Your Fare Ready: Keep the boarding process smooth for fellow riders. Fold It, Stow It, Keep Aisles Clear: Strollers and carts should be folded before boarding. Save Snacks for Later: Eating and drinking onboard buses is not permitted. See Something, Say Something: Report concerns to transit staff. In an Emergency, Follow Instructions: Remain calm and listen to transit personnel. The new Conn-Etiquette materials will be visible on buses statewide and on digital platforms, such as social media, “making it easier than ever for customers to participate and share the message,” according to DOT. Find out more at” YourGuidetoaBetterRide.com
