By Aurel Dragan,Teo Design

Copyright business-review

A recent Concentrix survey shows that 72% of respondents believe artificial intelligence will complement employees’ work, increasing productivity without significantly reducing jobs. Only 6% see a real risk of replacement, while 22% remain neutral.

In response to the needs of companies undergoing digital transformation, Concentrix Romania aims to expand its portfolio of technology-driven, innovative services– services that gain value through AI integration:

Financial Crimes & Compliance (FC&C) – fraud, money laundering, and regulatory risk, addressed through AI-assisted detection and compliance operations.
Trust & Safety / Content Moderation – combining AI tools with human expertise to moderate content, detect abuse or fake accounts, and ensure digital platform integrity.
Customer Experience and Digital Operations – blending automation, data insights, and multilingual teams to manage high-volume, complex interactions across multiple channels.

“Artificial intelligence helps us redefine roles and prepare employees for the skills of tomorrow, in an industry where adaptability and flexibility are essential. At the same time, we plan to expand our local team during 2025–2026 with several hundred new colleagues in Bucharest, Iași, Timișoara, and Cluj, who will join customer experience and digital transformation projects,” said Diana Delca, Country Managing Director, Concentrix Romania.

”For these roles, we focus on language skills – especially German and French – as well as other languages such as Arabic, Nordic languages, Croatian, or Portuguese. In addition, digital skills have become mandatory for any career in our industry.”

Career development and talent growth remains a central pillar of our culture: over 80% of management roles are filled through internal promotions, Delca added.

“AI adoption is still in its early stages. Regionally, over 80% of companies are in testing or pilot phases, which shows a huge growth potential. Our role is to help clients move from testing to scaling, turning innovation into real business value,” added Răzvan Pătrunoiu, VP Regional CEE Client Success.

In Romania, Concentrix has a team of over 2,500 employees from 46 nationalities, delivering services in more than 25 languages. The company has offices in Bucharest, Cluj, Timișoara, Iași, Galați, Ploiești, and Târgu Mureș, serving as an important hub for customer experience projects and digital solutions in the Central and Eastern Europe region.

Global company

Concentrix Corporation, a Fortune 500 company, is a global leader in technology and services, supporting more than 2,000 global brands. The company has an extensive presence in markets across North and South America, Europe, Asia-Pacific and Africa and is recognized for integrated customer experience, digital operations and intelligent transformation solutions.

History of Concentrix in Romania:

2000 – Launched operations in Bucharest, with customer support services in French.
2007-2017 – Expansion into other cities, such as Cluj and Timisoara, to attract multilingual talent and meet growing demand.
2017-2023 – Diversify value-added services, expand international portfolio and strengthen strategic partnerships. Romania becomes an international hub for multilingual services and digital solutions.
2023 – Concentrix and Webhelp finalize the combination of the two organizations, strengthening the presence in Europe and transforming Romania into a strategic hub for the Central & Eastern Europe (CEE) region.

Concentrix Romania today:

Over 2,500 employees, coming from 46 nationalities and speaking 25+ languages.
Presence in 7 cities: Bucharest, Iași, Timișoara, Cluj, Galați, Ploiești and Târgu Mureș.
Romania is one of the largest multilingual hubs in CEE, serving over 50 international and local clients.

Main areas of expertise:

Customer Experience & Digital Operations – managing complex interactions through multilingual teams, automation and data insights.
Financial Crimes & Compliance (FC&C) – fraud detection, AML and compliance risk management.
Trust & Safety / Content Moderation – hybrid solutions blending AI and human expertise.

Concentrix Romania Talent:

Average age: 33 years old, with a 60% female team.
85%+ of management roles are filled through promotion of existing employees.
Emphasis on language skills (mainly German and French, but also rare languages such as Arabic, Nordic, Croatian, Portuguese) and digital skills, considered mandatory in the industry.