By Jenny Hewett

Copyright brisbanetimes

There are 10 seats in the business class cabin in a 2-2 or 1-1 layout, and my seat (2B) is the sole seat on my side of the cabin, with the oversized sides extending to both the aisle and window. It’s a lie-flat seat, but it’s worth noting that the airline’s newer business class products recline only. I fastidiously research the cabin online before bidding for an upgrade to make sure I’m getting my money’s worth. When fully reclined and flat, the seat is 78 inches (198cm) from top to toe with 45 inches (114cm) of pitch. The seat reclines into a tight, illuminated footwell that’s eerily reminiscent of an MRI machine, with very little wiggle room, even for my 1.57-metre frame. There’s a pillow and blanket, but no amenity kit or mattress. It’s a short flight at a ludicrous hour, so after meal service, I get a few hour’s sleep.

Entertainment + tech

When I board, I’m informed by the cabin crew that the entertainment system won’t be working on this flight due to a mechanical issue. Likewise, the power outlets are not working, so there’s no way to charge any gadgets. There has been no prior warning, so I have no entertainment whatsoever. Each of the business class guests is promptly handed an email to address our complaints.