By Scott McCrae

Copyright gamesradar

Skip to main content

GamesRadar+
The Games, Movies, TV & Comics You Love

View Profile

Search GamesRadar+

Game Insights

Games Features

Games Reviews

Games Guides

The Big Preview

On The Radar

Future Games Show

Action Games

Action RPGs

Adventure Games

Third Person Shooters

Xbox Series X

Nintendo Switch

Nintendo Switch 2

Tabletop Gaming

Grand Theft Auto

Assassin’s Creed

Monster Hunter

The Elder Scrolls

Entertainment

Anime Shows

Sci-Fi Shows

Superhero Shows

Animated Shows

Marvel TV Shows

Star Wars TV Shows

DC TV Shows

Movie Reviews

Superhero Movies

Action Movies

Sci-Fi Movies

Anime Movies

Horror Movies

Marvel Movies

Apple TV Plus

Disney Plus

Amazon Prime Video

Marvel Comics

Toys & Merch

Toys & Collectibles

Dungeons and Dragons

Hardware News

Hardware Reviews

Hardware Features

Desktop PCs

Peripherals

Headsets & Headphones

TVs & Monitors

Gaming Mice

Gaming Keyboards

Gaming Chairs

Speakers & Audio

Accessories & Tech

Gaming Controllers

SSDs & Hard Drives

Accessories

Buying Guides

Newsletters

Retro Gamer

Game Insights

Games Features

Games Reviews

Games Guides

The Big Preview

On The Radar

Future Games Show

Action Games

Action RPGs

Adventure Games

Third Person Shooters

View Platforms

Xbox Series X

Nintendo Switch

Nintendo Switch 2

Tabletop Gaming

Franchises

Grand Theft Auto

Assassin’s Creed

Monster Hunter

The Elder Scrolls

Entertainment

View Entertainment

View TV Shows

Anime Shows

Sci-Fi Shows

Superhero Shows

Animated Shows

Marvel TV Shows

Star Wars TV Shows

DC TV Shows

View Movies

Movie Reviews

Superhero Movies

Action Movies

Sci-Fi Movies

Anime Movies

Horror Movies

Marvel Movies

View Streaming

Apple TV Plus

Disney Plus

Amazon Prime Video

View Comics

Marvel Comics

Toys & Merch

Toys & Collectibles

Dungeons and Dragons

View Hardware

Hardware News

Hardware Reviews

Hardware Features

Desktop PCs

Peripherals

View Peripherals

Headsets & Headphones

TVs & Monitors

Gaming Mice

Gaming Keyboards

Gaming Chairs

Speakers & Audio

Accessories & Tech

Gaming Controllers

SSDs & Hard Drives

Accessories

Buying Guides

Newsletters

Retro Gamer

Gaming Magazines

Why subscribe?

Subscribe from just £3
Takes you closer to the games, movies and TV you love
Try a single issue or save on a subscription
Issues delivered straight to your door or device

From£9.99Subscribe now

Dying Light: The Beast
Borderlands 4 review
Battlefield 6
New Games for 2025

Don’t miss these

Borderlands
Gearbox boss Randy Pitchford says Borderlands 4 performance isn’t bad, your expectations are just too high: “If you’re not 4k stubborn and just want to have a great, fun time with higher perf, please consider running at 1440p resolution”

Borderlands
Borderlands 4 Steam reviews start at 41% positive as early players report performance issues and crashes: “Randy I sold my car for this”

Borderlands
Gearbox and Randy Pitchford aim a fire hose at the Borderlands 4 PC port, share “optimization guide” and a tip to “boost your performance” which is, big surprise, enabling DLSS performance with frame gen

Borderlands
Gearbox CEO Randy Pitchford claims “less than one percent of one percent” of Borderlands 4 PC players reported “valid performance issues” via customer support, says “I have personally helped users go from 30FPS to 90FPS+”

Borderlands
Borderlands 4 boss Randy Pitchford wants “everyone to have realistic expectations for performance” ahead of launch: “This is a big, open AAA game and lower end and older hardware may not perform as well”

Borderlands
Borderlands 4 “may be in a whole new level here,” Randy Pitchford declares as the action RPG sets a series Steam concurrent player record within 24 hours of launch despite ‘Mixed’ reviews

Action Movies
Disastrous Borderlands movie gets the faintest of praise from Gearbox boss Randy Pitchford, who says it’s a “miracle” the film even exists, which makes it “amazing” in his eyes

Borderlands
Get ready for the Borderlands 4 release – live build-up, reactions, and launch info as we count down to Gearbox’s open-world looter shooter

Action RPGs
A Claptrap volume slider is just the start, Borderlands 4 boss Randy Pitchford says there are “so many things we are holding back from everyone until launch. So. Many. Things”

Borderlands
Randy Pitchford and his “big personality” may have caused Gearbox some controversy with all that $80 Borderlands 4 banter, but his boss wouldn’t have it any other way: “I still love him to death”

Borderlands
Gearbox boss Randy Pitchford says “I think they could charge $200” for Borderlands 4, “you can’t find a better value in the world for any type of entertainment,” then adds: “I wish they’d give it away, because then everyone would play it”

Borderlands
Randy Pitchford asks fans “would you pre-order Borderlands 4” on your “favorite” PC game store “if you knew that would influence exclusivity decisions,” is overwhelmingly told Steam is all that matters

New Borderlands 4 trailer is a funny critique of capitalism, and Randy Pitchford says if we “share and retweet” we could get more: “Those numbers directly impact the decisions made in the suit meetings and conference rooms”

Borderlands
“We tend to commit to the bit”: Gearbox boss Randy Pitchford talks Borderlands 4, the evolution of looter-shooters, and $80 game discourse

Borderlands
Gearbox says the Borderlands 4 collector’s edition isn’t actually the collector’s edition, even though there doesn’t seem to be any other version available

Action RPGs

Borderlands

Borderlands 4

Borderlands 4 boss tells players “please get a refund from Steam if you aren’t happy” as Randy Pitchford continues his very public crashout over the FPS’s performance woes

Scott McCrae

16 September 2025

“If you’re not happy using the tools available to you to improve frame rate and you’re not happy with the frame rate you have, you should play a different game”

When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works.

(Image credit: Gearbox Software)

Randy Pitchford’s Twitter crashout over Borderlands 4 performance complaints continues, as the Gearbox boss is now telling unsatisfied players to refund the game.

Borderlands 4 reviewed pretty well, and had an extremely good launch on Steam compared to previous games in the series. However, those Steam reviews tell a story of players facing performance issues, and nobody has been surfacing those performance issues more than Gearbox boss Randy Pitchford, who recently went on a massive Twitter tirade saying that people’s expectations are just too high.
Well, if you thought Pitchford would see the reaction to these posts (which included “I bet you have emotions and expectations that you feel aren’t sufficiently attended to”) and stop you would be mistaken. The great Pitchford Twitter crashout of 2025 continues with the Gearbox head replying to even more complaints.

You may like

Gearbox boss Randy Pitchford says Borderlands 4 performance isn’t bad, your expectations are just too high: “If you’re not 4k stubborn and just want to have a great, fun time with higher perf, please consider running at 1440p resolution”

Borderlands 4 Steam reviews start at 41% positive as early players report performance issues and crashes: “Randy I sold my car for this”

Gearbox and Randy Pitchford aim a fire hose at the Borderlands 4 PC port, share “optimization guide” and a tip to “boost your performance” which is, big surprise, enabling DLSS performance with frame gen

You can do whatever you want. The game is the game. Please get a refund from Steam if you aren’t happy with it. You made an analogy to a vehicle. I would not put a Ferrari engine in a monster truck and expect it to drive like a Ferrari. If you tell me about your specification, I…September 16, 2025

Pitchford has been giving advice to boost performance, but when users said that DLSS and frame generation isn’t really a great alternative, Pitchford responds: “You can do whatever you want. The game is the game. Please get a refund from Steam if you aren’t happy with it.”

Pitchford adds that “I would not put a Ferrari engine in a monster truck and expect it to drive like a Ferrari,” and that “I’m sorry you don’t like being told to use DLSS, but that is the way. If you’re not happy using the tools available to you to improve frame rate and you’re not happy with the frame rate you have, you should play a different game.”
Again, there’s no one in Gearbox in the position to tell Pitchford to maybe lay off the Twitter for a bit, but I can’t say I’d be telling fans to get refunds or buy different games. When Arrowhead Game Studios’ boss told players not to buy the game until the servers were stable, he recalls that it “took five minutes until I got a call from the friendly people over at PlayStation asking what the fuck I was smoking. ‘Don’t recommend that people do not buy your games.'”
While you’re here, be sure to take a look at our Borderlands 4 review, as well as our Borderlands 4 tips if you’re just getting started in the game.

Sign up to the GamesRadar+ Newsletter
Weekly digests, tales from the communities you love, and more
Contact me with news and offers from other Future brandsReceive email from us on behalf of our trusted partners or sponsorsBy submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.

See more Nintendo Switch 2 News

Gearbox Software

Nintendo Switch 2
Xbox Series X

PlayStation

Scott McCrae

Social Links Navigation
Contributor

Scott has been freelancing for over three years across a number of different gaming publications, first appearing on GamesRadar+ in 2024. He has also written for the likes of PC Gamer, Eurogamer, VG247, Play, TechRadar, and others. He’s typically rambling about Metal Gear Solid, God Hand, or any other PS2-era titles that rarely (if ever) get sequels.

You must confirm your public display name before commenting

Please logout and then login again, you will then be prompted to enter your display name.

Gearbox boss Randy Pitchford says Borderlands 4 performance isn’t bad, your expectations are just too high: “If you’re not 4k stubborn and just want to have a great, fun time with higher perf, please consider running at 1440p resolution”

Borderlands 4 Steam reviews start at 41% positive as early players report performance issues and crashes: “Randy I sold my car for this”

Gearbox and Randy Pitchford aim a fire hose at the Borderlands 4 PC port, share “optimization guide” and a tip to “boost your performance” which is, big surprise, enabling DLSS performance with frame gen

Gearbox CEO Randy Pitchford claims “less than one percent of one percent” of Borderlands 4 PC players reported “valid performance issues” via customer support, says “I have personally helped users go from 30FPS to 90FPS+”

Borderlands 4 boss Randy Pitchford wants “everyone to have realistic expectations for performance” ahead of launch: “This is a big, open AAA game and lower end and older hardware may not perform as well”

Borderlands 4 “may be in a whole new level here,” Randy Pitchford declares as the action RPG sets a series Steam concurrent player record within 24 hours of launch despite ‘Mixed’ reviews

Latest in Borderlands

Can you change FOV in Borderlands 4?

Gearbox CEO Randy Pitchford claims “less than one percent of one percent” of Borderlands 4 PC players reported “valid performance issues” via customer support, says “I have personally helped users go from 30FPS to 90FPS+”

Best Borderlands 4 Harlowe build and strongest Gravitar abilities

How to respec in Borderlands 4 and reset your skill points

Best Borderlands 4 Vex build and Siren powers

As Borderlands 4 players dub Vex “the strongest vault hunter in the entire series,” Gearbox responds to worries regarding potential nerfs: “Chill guys, we’re not going to knee-jerk react to anything”

Latest in News

Borderlands 4 boss tells players “please get a refund from Steam if you aren’t happy” as Randy Pitchford continues his very public crashout over the FPS’s performance woes

2026 is the year of Game of Thrones spin-offs at HBO, with A Knight of the Seven Kingdoms premiering in January, and House of the Dragon season 3 arriving shortly after

Demon Slayer Infinity Castle has a character detail hiding in plain sight that makes its villain’s backstory even more tragic

The Batman director Matt Reeves says making the DC sequel is “a journey that is taking longer than I would have wanted”

Clair Obscur: Expedition 33 actors have also been in other hits like Baldur’s Gate 3 and Final Fantasy 16, but assure “we’re going to be a part of some absolute stinkers, too”

Rejected Nintendo applicant says the company doesn’t need to filter out candidates by education because the very first test is so brutal almost no one gets through

GAME REVIEWS
MOVIE REVIEWS

Lego Voyagers review: “A carefully crafted, playful, and earnest adventure”

There’s now a real version of the Witcher Gwent card game, and it’s just as engrossing as the original

Borderlands 4 review: “Undeniably an excellent looter shooter, but one that requires a bit of tunnel vision to fully enjoy”

This enormous exploration board game won’t be for everyone, but it’s a masterclass in narrative and sandbox gameplay

Hollow Knight Silksong review: “Worth the wait and then some, this isn’t just more Hollow Knight but an evolved, spindly beast all its own – even if it’s fiddly at times”

The Conjuring: Last Rites review: “Not bold or memorable enough for the Warrens’ final chapter”

Demon Slayer: Infinity Castle review: “Roars past Mugen Train as Demon Slayer’s best adventure yet”

The Long Walk review: “One of the best Stephen King adaptations ever made”

Frankenstein review: “A classy, if somewhat safe, adaptation”

The Fantastic Four: First Steps review: “An occasionally thrilling heroic adventure that sits safely within a B-tier MCU range”

Gen V season 2 review: “As strong as the first season, if not stronger”

Wednesday season 2 part 2 review: “Ortega shines, but it’s a zombie who steals the entire show”

Peacemaker season 2 review: “Darker and sadder than the first year, but there’s still a lot of fun to be had with the 11th Street Kids.”

Wednesday season 2 part 1 review: “Complex and exciting but weighed down by too many subplots”

Alien: Earth review: “Arguably the franchise’s strongest outing since James Cameron’s Aliens”

GamesRadar+ is part of Future plc, an international media group and leading digital publisher. Visit our corporate site.

Contact Future’s experts

Terms and conditions

Privacy policy

Cookies policy

Advertise with us

Review guidelines

Write for us

Accessibility Statement

Future Publishing Limited Quay House, The Ambury,

BA1 1UA. All rights reserved. England and Wales company registration number 2008885.

Please login or signup to comment

Please wait…