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Global Desk Amazon has quietly started a new doorstep return service where customers don’t have to leave their homes to send back products. The service first began during the summer, but Amazon has not mentioned it anywhere on its official website. Amazon partnered with the United States Postal Service (USPS) to make this new return method possible, as per The Sun. Items that weigh between one and 15 pounds are eligible for the USPS doorstep pickup option. The doorstep return system is available only in select areas for now, but Amazon has not revealed which regions currently have it.A shopper from Nashville, Tennessee, shared on LinkedIn that they had used the new service, writing, “Looks like United States Postal Service has now replaced UPS as the default Amazon returns pickup service?” The same shopper also asked, “Is this just here in Nashville and other test markets or nationwide?” The LinkedIn post included photos showing the return label, return instructions, and all the available Amazon return options. How it worksThe new pickup option needs a box and a printed label before scheduling a pickup. According to USPS return instructions, shoppers must put the item in a box, print the return label, and schedule a pickup with USPS. The USPS instructions clearly say, “USPS Pickup will make 1 pickup attempt(s) in the next 2 business days.” It also mentions, “An adult must be present for the pickup.” If the pickup fails once, “you can use the label to drop your return at any USPS Post Office.”An Amazon spokesperson told Supply Chain Dive, “We’re always listening to customers and looking for ways to make returns even more convenient.” Amazon did not immediately respond to a request for comment from The U.S. Sun. ALSO READ: Walmart just dropped its Black Friday and Cyber Monday dates — shoppers, mark your calendarsLive EventsAmazon already has several drop-off locations across the U.S. for product returns. Most items sold by Amazon are eligible for free returns. Most products can be returned within 30 days of delivery, but there are some exceptions. Amazon return policy timelines7 Days: Digital books, textbooks, workbooks, educational content, songs, and albums. 15 Days: Apple brand products, Boost Infinite brand products, and items sold in the Amazon Haul store over $3. 90 Days: Select Amazon Renewed products in “Acceptable,” “Good,” or “Excellent” condition, most nonperishable baby products, items from Birthday or Custom Gift Lists (if not bought by the registry owner), and mattresses. 180 Days: Items from Amazon Wedding Registry purchased by someone other than the registry owner. 365 Days: Amazon Renewed products in “Premium” condition and baby registry items purchased by someone other than the registry owner. How to make an amazon returnGo to “Your Orders” on Amazon’s website, then select the item you want to return, and give a reason for returning the product. Choose your refund or replacement option, then select your preferred return method — doorstep pickup, drop-off, or mail and then print and attach the label if it’s needed. Return locationsShoppers in the U.S. have over 8,000 drop-off spots to choose from. Amazon says 80% of customers live within five miles of a drop-off location. Products can be returned to Amazon’s physical stores, including Amazon Fresh, Amazon Go, and Whole Foods Market. Returns are also accepted at partner stores like Staples, Kohl’s, and The UPS Store. Most items can still be returned within 30 days, but digital books, songs, or albums must be returned within seven days. Apple products and Amazon Haul store items over $3 have a 15-day return window. FAQsQ1. What is Amazon’s new doorstep return service?Amazon’s new doorstep return service lets shoppers schedule USPS to pick up return packages directly from their homes without visiting a drop-off spot.Q2. Is Amazon’s doorstep return available everywhere?No, the doorstep return option is currently available only in select areas, and Amazon has not shared which locations are included.Add as a Reliable and Trusted News Source Add Now! (You can now subscribe to our Economic Times WhatsApp channel) Read More News onAmazon doorstep returnAmazon USPS pickupAmazon return policyAmazon home pickupAmazon returns 2025USPS Amazon partnershiphow to return Amazon packageAmazon return serviceAmazon easy returnsAmazon free returns (Catch all the US News, UK News, Canada News, International Breaking News Events, and Latest News Updates on The Economic Times.) Download The Economic Times News App to get Daily International News Updates....moreless (You can now subscribe to our Economic Times WhatsApp channel)Read More News onAmazon doorstep returnAmazon USPS pickupAmazon return policyAmazon home pickupAmazon returns 2025USPS Amazon partnershiphow to return Amazon packageAmazon return serviceAmazon easy returnsAmazon free returns(Catch all the US News, UK News, Canada News, International Breaking News Events, and Latest News Updates on The Economic Times.) Download The Economic Times News App to get Daily International News Updates....moreless
