Copyright tomsguide
Skip to main content Tom's Guide Newsletters View Profile Search Tom's Guide You May Like FTC is suing Amazon for making Prime Subscriptions tough to cancel — here's that could mean for you What is Amazon Prime? Everything you need to know Canceling Netflix, Prime Video and other streaming services may about to get harder — what to know Phone Insights Phone Best Picks Phone Deals Phone Face-Offs Phone How-Tos Phone Reviews Network Carriers Android Phones Google Phones Motorola Phones OnePlus Phones Samsung Phones Nothing Phone TV Best Picks TV Face-Offs Audio Insights Audio Best Picks Audio Deals Audio Face-Offs Audio How-Tos Audio Reviews Over-Ear Headphones Bluetooth Speakers Smart Speakers TV & Audio Brands Entertainment Streaming Devices Prime Video Paramount Plus PlayStation Handheld Gaming Gaming Peripherals Connections Computing Insights Computing Best Picks Computing Deals Computing Face-Offs Computing How-Tos Computing News Computing Reviews VPN Best Picks VPN Face-Offs VPN How-Tos VPN Reviews Operating Systems Identity Theft Protection Parental Controls Malware & Adware Virtual Reality Augmented Reality Smart Glasses Chromebooks Gaming Laptops Apple Desktops Gaming Desktops Android Tablets Computing Brands AI Insights AI Best Picks AI Face-Offs Google Gemini Apple Intelligence Mattress Best Picks Mattress Deals Mattress Face-Offs Mattress How-Tos Mattress News Mattress Reviews Mattress Care Mattress Toppers Pillows & Bedding Smartwatches Fitness Trackers Smart Rings Apple Watch Home Insights Home Best Picks Home Face-Offs Home How-Tos Home Reviews Home Topics Home Appliances Home Office Home Security Home Brands Popular Brands View Phones Phone Insights Phone Best Picks Phone Deals Phone Face-Offs Phone How-Tos Phone Reviews Network Carriers View Network Carriers Android Phones View Android Phones Google Phones Motorola Phones OnePlus Phones Samsung Phones Nothing Phone TV Best Picks TV Face-Offs Audio Insights View Audio Insights Audio Best Picks Audio Deals Audio Face-Offs Audio How-Tos Audio Reviews Headphones View Headphones Over-Ear Headphones View Speakers Bluetooth Speakers Smart Speakers TV & Audio Brands Entertainment View Entertainment View Streaming Streaming Devices Prime Video Paramount Plus View Gaming PlayStation Handheld Gaming Gaming Peripherals Word Games Connections View Computing Computing Insights Computing Best Picks Computing Deals Computing Face-Offs Computing How-Tos Computing News Computing Reviews VPN Best Picks VPN Face-Offs VPN How-Tos VPN Reviews View Hardware View Software Operating Systems View Security Identity Theft Protection Parental Controls Malware & Adware View VR & AR Virtual Reality Augmented Reality Smart Glasses View Laptops Chromebooks Gaming Laptops View Desktops Apple Desktops Gaming Desktops View Tablets Android Tablets Computing Brands AI Insights AI Best Picks AI Face-Offs AI Engines Google Gemini Apple Intelligence View Wellness Mattresses View Mattresses Mattress Best Picks Mattress Deals Mattress Face-Offs Mattress How-Tos Mattress News Mattress Reviews Mattress Care Mattress Toppers Pillows & Bedding View Fitness Smartwatches Fitness Trackers Smart Rings Apple Watch Home Insights Home Best Picks Home Face-Offs Home How-Tos Home Reviews Home Topics Home Appliances Home Office Home Security View Outdoors Home Brands Popular Brands iPhone Air Review iPhone 17 Pro Max Review iPhone 17 Review Meta Ray-Ban Display Best laptops Best Mattress Don't miss these How to get Apple TV Plus for free How to get Netflix for free — here are 3 ways Apple TV Plus is offering subscribers a 54% discount following a wave of cancellations after its latest price hike I just found the best Prime Day streaming deal — grab Apple TV Plus for just $5 a month right now I just found one of the best streaming deals in ages thanks to Starz — grab an entire year for only $23 Walmart Plus — everything you need to know This exclusive NordVPN deal has been extended again – and free Amazon gift cards are still up for grabs NordVPN is giving away a $50 Amazon gift card with 4 months of free VPN in this exclusive deal NordVPN is still giving away $50 Amazon gift cards – plus a massive 4 months free on all plans Tom's Guide's exclusive NordVPN deal has been extended – but not for long Sales Events Prime Big Deal Days is official and there are tons of Amazon deals you can shop now — I've picked the best ones FTC is suing Amazon for making Prime Subscriptions tough to cancel — here's that could mean for you What is Amazon Prime? Everything you need to know Canceling Netflix, Prime Video and other streaming services may about to get harder — what to know Prime Video How to get Prime Video for free Amazon Prime $2.5 billion settlement — how to claim your refund Scott Younker 26 September 2025 $1.5 billion set aside for affected customers When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. (Image credit: Shutterstock) Earlier this week, Amazon settled with the Federal Trade Commission (FTC) to avoid a trial over allegations that the online retailer tricked customers into signing up for Prime subscriptions and then made it hard to cancel. The settlement amounts $2.5 billion in fines the FTC announced on September 25, the second-highest amount ever levied against a company by the agency. Of that historic number, $1.5 billion is meant to be set aside as restitution that will go directly to Prime subscribers, capped at $51 per person. The other $1 billion will be paid to the government as civil penalties. In addition to the fines, Amazon also agreed to improve the way it discloses Prime signups and create a simple way to cancel your membership. An Amazon spokesperson told Tom's Guide that some of these features have already been implemented for years. You may like FTC is suing Amazon for making Prime Subscriptions tough to cancel — here's that could mean for you What is Amazon Prime? Everything you need to know Canceling Netflix, Prime Video and other streaming services may about to get harder — what to know The company was also keen to note that there is "no admission of guilt." We were told that Amazon plans to comply with the law and that it found it better to settle the case than go through a lengthy trial. How eligible customers can get a refund According to an Axios report, the refund will arrive in two waves. To qualify, you need to have signed up for Prime between June 23, 2019 and June 23, 2025. It takes a bit of digging to find out when you may have signed up for Prime. I was able to find some information in my Amazon account by going to "Memberships and Subscriptions" where you can click on "Payment history" underneath the price of Prime. Sign up to get the BEST of Tom's Guide direct to your inbox. Get instant access to breaking news, the hottest reviews, great deals and helpful tips. Contact me with news and offers from other Future brandsReceive email from us on behalf of our trusted partners or sponsorsBy submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over. Mine goes back to February 2019, but to see anything older than 2019 you have to go to your order history. You can search for "Prime" there and payments should pop up. Wave 1 claims The first wave of payments will automatically go to subscribers who signed up for Prime via a "challenged enrollment flow" and haven't used more than three Prime benefits, which are defined as benefits you wouldn't have gotten if you didn't sign up for Prime. Challenged enrollment flows include signups that came from "any version of the Universal Prime Decision Page, the Shipping Option Select Page, Prime Video enrollment flow or the Single Page Checkout." You may like FTC is suing Amazon for making Prime Subscriptions tough to cancel — here's that could mean for you What is Amazon Prime? Everything you need to know Canceling Netflix, Prime Video and other streaming services may about to get harder — what to know This first wave will get the full $51 payment and do not have to submit a claim. Amazon is supposed to distribute payments within 90 days. Wave 2 claims Wave two claimants will have to fill out a form, but not until the automatic payment period is over. This wave is for those who signed up via a challenged enrollment flow or were unable to cancel their memberships during the 2019 to 2025 period. They also must not have used more than 10 Prime benefits during any 12-month period of the subscription. Reportedly, an attempt to cancel is being defined as "entering, but failing to complete, the online cancellation process" or "taking a Save Offer during the online cancellation process." Amazon is supposed to send the form to eligible customers within 30 days of the Wave 1 automatic payments period ending. You'll have 180 days after receiving the form to submit it to Amazon through e-mail, First Class postage pre-paid mail, or the settlement website. Amazon has 30 days after receiving a claim to review it and decide if its meets refunding. Again, the refund payment is capped at $51 per person. Follow Tom's Guide on Google News and add us as a preferred source to get our up-to-date news, analysis, and reviews in your feeds. Make sure to click the Follow button! More from Tom's Guide Amazon Fire TVs could ditch Android for custom Vega OS sooner than you'd think — here's what we know Don’t wait for Prime Day! Shop these 25 early fall deals from Amazon right now Amazon knocks up to 60% off Blink cameras — here are the home security deals I'd shop ahead of Prime Day Streaming service deals not to miss Disney+ Annual Premium Get first month fr... Hulu - Monthly (with Ads) Max Monthly With Ads Paramount Plus Premium - Monthly Peacock Premium We check over 250 million products every day for the best prices See more Computing News Scott Younker Social Links Navigation West Coast Reporter Scott Younker is the West Coast Reporter at Tom’s Guide. He covers all the lastest tech news. He’s been involved in tech since 2011 at various outlets and is on an ongoing hunt to build the easiest to use home media system. When not writing about the latest devices, you are more than welcome to discuss board games or disc golf with him. He also handles all the Connections coverage on Tom's Guide and has been playing the addictive NYT game since it released. You must confirm your public display name before commenting Please logout and then login again, you will then be prompted to enter your display name. FTC is suing Amazon for making Prime Subscriptions tough to cancel — here's that could mean for you What is Amazon Prime? Everything you need to know Canceling Netflix, Prime Video and other streaming services may about to get harder — what to know How to get Prime Video for free AT&T could pay $7,500 to customers in data breach settlement — how to get yours Over 200 million Amazon Prime customers warned about scammers trying to steal their accounts — how to stay safe Latest in Internet Neon app that sold recorded phone calls for AI training is now offline after a security flaw exposed all of its users' data Trump signs TikTok deal — live updates Amazon settles Prime lawsuit with FTC for $2.5 billion — here's how much subscribers will get VPN Day of Action: Providers and activists call on politicians to "leave VPNs alone" NordVPN adds crypto wallet checker to stop scams in their tracks Proton VPN passes its fourth consecutive no-logs audit – here's what that means for your data Latest in News Amazon Prime $2.5 billion settlement — how to claim your refund Apple reportedly working on a fix for iPhone 17 glitch that breaks Apple Intelligence Samsung's Trifold phone just leaked — and it could replace your tablet and PC Microsoft just gave Windows 10 users a lifeline, but there's a catch — here's how to know if you qualify for free extended updates Apple finally responds to class action lawsuit over delayed Apple Intelligence features Netflix will exclusively stream MLB Opening Day 2026 game between Yankees and Giants LATEST ARTICLES Amazon Prime must pay a $2.5 billion settlement — how to claim your refund Walmart's GeForce Week ends soon — here's 11 deals you must see this weekend Apple reportedly working on a fix for iPhone 17 glitch that breaks Apple Intelligence Microsoft just gave Windows 10 users a lifeline, but there's a catch — here's how to know if you qualify for free extended updates Nighttime anxiety keeping you awake? A weighted blanket could help — and Casper’s best is down to $79 ahead of Prime Day sales Tom's Guide is part of Future US Inc, an international media group and leading digital publisher. Visit our corporate site. Terms and conditions Contact Future's experts Privacy policy Cookies policy Accessibility Statement Advertise with us Future US, Inc. Full 7th Floor, 130 West 42nd Street, Please login or signup to comment Please wait...
