CLEVELAND, Ohio — At the Kimpton Schofield Hotel, hospitality extends to every member of the family, including the ones with fur.
The boutique hotel, located in Downtown Cleveland at 2000 East Ninth Street, has built its reputation on being more than pet-friendly by fully embracing a pet-first philosophy that makes every furry guest feel at home.
Jena Salupo, director of sales at the Kimpton Schofield, said the hotel’s approach is rooted in its company culture.
“Kimpton has long built its identity around creating a warm, residential, and inclusive atmosphere,” she said. “Founder Bill Kimpton was a dog lover who often brought his pet to work, and that legacy carried into the philosophy: pets aren’t just allowed, they’re welcomed as part of the family.”
Guests checking in with four-legged companions quickly notice that dogs receive the same care and attention as their owners. Salupo said staff make the experience memorable from the moment guests arrive.
“Dogs are greeted just like their owners, often with treats at check-in, a water bowl in the lobby, or even a welcome note and amenity in the room,” she said. “Just as concierges guide guests to the best dining or nightlife, staff provide suggestions for nearby dog parks, pet-friendly patios, or even groomers and walkers.”
The hotel’s no-fee, no-restriction pet policy has become one of its most popular features. Salupo said many travelers highlight how genuinely pet-welcoming the atmosphere feels.
“Many reviews emphasize that the hotel feels pet-friendly in every sense,” she said. “Staff are welcoming, dogs are included in social areas, and amenities are more than just lip service. Guests often mention friendliness from valet and front desk, and that dogs are treated well with treats, water, and biscuits.”
The Kimpton Schofield’s on-site restaurant, Betts, allows guests to dine alongside their pets while enjoying the heart of downtown.
“At Betts, the patio is a place for guests and their dogs to enjoy time together,” Salupo said. “With fresh water, treats, and a lively downtown backdrop, pups are part of the dining experience, making every meal more relaxed, social, and connected.”
In addition to its in-house amenities, the Kimpton Schofield partners with local businesses to enhance the experience for visiting pet owners.
“Through local partnerships with dog walkers, groomers, and pet services, guests at the Kimpton Schofield can explore Cleveland worry-free while their pets are cared for,” Salupo said. “From guided walks to grooming and daycare, these connections make every stay seamless, fun, and fully pet-inclusive.”
Salupo said this type of hospitality helps position Cleveland as a travel destination that truly welcomes dogs.
“Pet owners often limit travel to places where their dogs are welcome,” she said. “Dog-friendly hotels and restaurants make Cleveland an attractive option for this growing segment. Travelers are more likely to extend trips when they don’t have to leave pets behind, increasing spending at local businesses, attractions, and restaurants.”
According to Salupo, the Kimpton Schofield’s inclusive mindset reflects larger changes in the hotel industry.
“Being truly pet-first sets hotels apart in a crowded market, especially in urban centers where options can feel generic,” she said. “By embracing pets as full-fledged guests, the Kimpton Schofield isn’t just following a trend, it’s helping define the future of experiential, inclusive hospitality where pets and people share the travel experience.”
The hotel’s flexible policies balance comfort with consideration for all guests.
“At the Kimpton Schofield, all pets are welcome with no fees or size restrictions,” Salupo said. “Well-behaved pets on leashes enjoy in-room comforts and access to outdoor spaces, while staff ensure everyone’s safety and comfort. Clear guidelines let pets join the experience without compromising other guests’ stay.”
With thoughtful touches like plush dog beds, water bowls, and treats, the Kimpton Schofield continues to set the standard for dog-friendly travel in Cleveland.
The Kimpton Schofield caters to more than just four-legged guests. For travelers, the boutique hotel offers Peloton bikes with on-demand studio classes, in-room yoga mats, complimentary Wi-Fi, and evening social hours. Families will also find plenty to love.
The hotel provides a children’s library in the lobby, family-friendly courtyard games, board games, and toys available at the front desk. Younger guests can enjoy Micro Kickboard scooters, kids’ in-room movies, and child-sized bathrobes, while parents can request pack-and-plays for added convenience. The on-site restaurant, Betts, offers a children’s menu, and guests of all ages can take advantage of complimentary bikes to explore downtown Cleveland.