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The Abuja Electricity Distribution Company (AEDC) has unveiled a comprehensive restructuring plan aimed at enhancing customer satisfaction and operational efficiency. As part of the transformation strategy, AEDC has promoted high-performing staff, released underperforming employees, and initiated a robust employee development and customer management plan. “The management of Abuja Electricity Distribution Company Plc hereby announces a restructuring exercise aimed at delivering improved services to our customers as well as enhanced operational efficiency and excellence,” the company disclosed in a statement on Friday. AEDC’s Head of Customer Experience, Kenechukwu Ofili, confirmed the restructuring, describing it as a “normal routine exercise” conducted in line with the agreed framework. The retrenchment exercise, which affects approximately 800 employees, comes as Nigerians grapple with rising inflation, high living costs, and persistent power outages. The move follows months of internal audits and operational reviews at the utility firm, which supplies electricity to Abuja, Kogi, Niger, and Nasarawa States. Abuja residents have expressed frustration with frequent blackouts, inflated bills, and poor customer response systems. “AEDC Business Area Units (BAUs) still operate like the old PHCN,” said Gabriel Adeleke, an Abuja resident. “Apart from their central customer service centre, the employees in the Business Areas lack good customer relations ethics.” Other customers have echoed similar sentiments, alleging that complaints lodged through official channels are rarely addressed promptly. The Nigerian Electricity Regulatory Commission (NERC) has penalized AEDC and seven other distribution companies for failing to adhere to monthly energy caps imposed on estimated billing for unmetered customers. AEDC’s restructuring reflects a broader trend of workforce rationalization across distribution companies, as they struggle to balance operational costs with regulatory and consumer expectations.
