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The airport operator AAHL (Adani Airport Holdings Limited) will deploy artificial intelligence based online solution for providing next level passenger help as well as support services. Accordingly, AAHL has joined hands with InterGlobe Enterprises company, AIONOS, to use AI-based solution across all its airports. Under the partnership, AIONOS will deploy its “IntelliMate” AI platform to provide round-the-clock multilingual assistance through chat, voice, web, and mobile channels. The system, as per the airport operator will help passengers get flight updates, gate and baggage information, and details about airport services in real time, in languages including English, Hindi, and regional dialects. According to Arun Bansal, Chief Executive Officer of AAHL, the move is part of the company’s broader plan to use technology to make airports more efficient and passenger-friendly. “Together with in-house offerings such as aviio, Adani OneApp and Airport-in-a-Box, we are building a connected ecosystem that enhances efficiency, fosters inclusivity, and sets new benchmarks for smart, sustainable and future-ready airports in India,” Bansal said. Meanwhile, C.P. Gurnani, Co-founder and Vice Chairman of AIONOS, said the partnership reflects both companies’ goal of using advanced technology to deliver better customer experiences. “Our collaboration is a testament to our shared vision of leveraging advanced technologies to offer exceptional customer experience,” Gurnani said. Published on October 30, 2025
