By Tom Grundy
Copyright bbc
Despite our four successes, getting through the turnstiles is not always straightforward with resold tickets.
We heard multiple accounts of supporters being refused entry.
“It’s Wild West stuff,” said Crystal Palace fan Matt.
He paid £400 on a separate site – Fanpass – so his 79-year-old uncle could attend May’s FA Cup final, only for him to be turned away at the gate.
Wembley confirmed a duplicate ticket had been scanned 20 minutes beforehand.
In messages seen by the BBC, the seller bragged about sneaking 200 other people into the match.
Fanpass told us: “Our priority is to ensure that every customer is able to attend the event for which they have purchased tickets. Cases in which a customer is denied entry are extremely rare.”
A Ticombo buyer, Alister had a similarly troubling experience.
When his ticket failed, a tout met him outside the Emirates to personally scan him in with a replacement.
Alister – a Nottingham Forest supporter – had planned to be in the away end. Once inside, he realised his new ticket had placed him among the home fans.
“The Arsenal fans didn’t want us there,” he said. “It was uncomfortable, inappropriate and completely unacceptable.”
Arsenal told us they “take strong action against ticket touting”.
