Thousands of Xfinity customers across Denver lost internet access early Sunday morning, an issue that continued into the evening.
The exact number of people experiencing service interruptions was unknown Sunday, but Xfinity’s outage map showed multiple outages affecting more than 2,000 residents, and several affecting between 501 and 2,000 neighbors.
“Something is causing our network to not perform in the way we expect,” an alert read under the cause section of multiple outages on the map.
The map’s legend caps outage impacts at a label of “more than 2,000 customers” and doesn’t specify the number of people affected. It also doesn’t specify the number of customers affected within the smaller ranges, only that the number lies within the range.
Internet outages were reported at about 4:30 a.m. in Glendale; 5 a.m. in Denver’s Windsor neighborhood; and 8:45 a.m. in Civic Center, Capitol Hill, Cheesman Park, North Park Hill, City Park and the Central Business District, according to the map. No estimated time of restoration was available for any of the internet outages.
This is not an exhaustive list. Details on all ongoing outages can be found by inputting the affected address into the Xfinity outage map.
Denver’s internet issues started after multiple early Sunday morning power outages, which also affected thousands.
At least one power outage started in eastern Denver at about 4:22 a.m., including parts of the Windsor neighborhood, according to Xcel spokesperson Michelle Aguayo.
A car hit a power pole and knocked down multiple power lines, Aguayo said. The power outage impacted just under 7,600 customers.
Power was restored to most homes in the area by 6 a.m., but nearly 1,000 were left without power until the pole was replaced at about 1:30 p.m. Sunday. Information about additional outages was not available.
It’s unclear if the power outages are connected to the subsequent internet outages in the area.
This is a developing story and may be updated.