By Editor,Eliot Force

Copyright dailymail

A Kansas City couple received an infuriating and indifferent response from Amazon after one of the company’s delivery trucks was caught on camera hitting their car and then driving off.

On June 30, Virginia Bernstein and her husband noticed their car had been damaged during a short window of time between coming home from work and picking up their son.

‘When my husband went to go and pick him up, realized there was a horrible noise coming from the back tire,’ Bernstein told FOX4KC.

At first, the couple was concerned that someone in the neighborhood had committed the hit-and-run. They had no idea it was actually an Amazon van or that the company would later deny responsibility for months despite damning footage of the incident.

Two days later, a neighbor said his Ring camera had captured the crash and he shared the video with the Bernsteins.

The video clearly showed a marked Amazon delivery van hitting the Bernstein’s car with a loud bang before the driver took off without stopping to check the damage or report what happened.

‘I was actually really happy to get that news; it wasn’t just someone around who would do that,’ Bernstein said while gesturing towards her neighborhood.

After seeing the video, the police agreed that it showed the Amazon van committing a hit-and-run.

The officer who watched the footage wrote that the ‘video shows the Amazon van striking the rear driver’s side of Bernstein’s vehicle’ in her police report.

An autoshop removed the obstruction to the car’s wheel that was caused by the crash, but the Bernsteins were left with a $2,600 bill.

The couple thought Amazon would pay for the damages, but they were sorely mistaken. They tried going directly to the company to ask for compensation, sending the neighbor’s video and other documentation as proof of Amazon’s wrongdoing.

But they were met with constant resistance despite repeated efforts. ‘I can’t even count how many hours on the phone,’ Bernstein said.

She had to find and reach out to the third-party company that managed the delivery van and its driver, but they sent her a denial letter claiming there was ‘no evidence’ to support the driver being responsible.

Bernstein was frustrated by the denial that came despite evidence of the company’s responsibility, including the police report, paint from the van scraped on the car and the video that clearly showed what happened.

As a last resort, the couple went to the media and reported what happened to FOX4 Problem Solvers, who in turn requested comment from Amazon and the third-party company.

That finally got the $2.47 trillion company to take the Bernstein’s request for less than $3,000 in compensation seriously.

‘We’ve apologized to Ms. Bernstein for this incident and will work directly with her to resolve this. We’re reviewing this incident with the driver’s employer and will take appropriate action when we learn more,’ Amazon spokesperson Sharyn Ghacham told FOX4KC.

Amazon paid for the damages just a few days later.

This situation was hardly the first time Amazon delivery vans have been involved in accidents, nor was it the first time the company responded to such accidents indifferently.

Just two months ago in July, an Amazon delivery van crashed into a woman’s garage door, damaging it along with one of the cars inside. The company only offered to refund the packages she had ordered, which amounted to $18.

Last November, a drunk Amazon worker drove a delivery van on the wrong side of the road and continued to do so even after a good samaritan who tried to stop him was holding onto the van, breaking the man’s leg.

In February 2021, an Amazon delivery van crashed through the front door of a home in Georgia. In 2019, the company’s official position was already that delivery drivers assume all responsibility and liability for such incidents.