Technology

AI Is Reshaping Marketing by Reframing Decision-Making

AI Is Reshaping Marketing by Reframing Decision-Making

For years, creativity and intuition have been held up as the twin engines of marketing. And while they’re still essential, they are no longer enough. The pressure on modern marketers to prove ROI, respond to volatile consumer behavior, and operate globally, often on shrinking budgets, has changed the rules.
What we need now is a new kind of edge: the ability to make faster, smarter, and more contextual decisions across markets, campaigns, and channels—without exposing client data. That’s where Sovereign AI—AI that is subject to a nation’s local laws and regulations—and Private AI—AI that restricts queries to a company’s internal database—excel, ensuring private models are trained exclusively on private data.
At Helios Worldwide, we work across sectors and geographies, and one consistent pattern has emerged. Marketing teams don’t lack data; they lack the ability to compare, interpret, and act on it in real time. Traditional tools weren’t built for the speed or complexity of today’s demands. Too often, decisions are still driven by gut feel or disconnected spreadsheets rather than integrated insights.
That’s where AI is beginning to change the game. It is not replacing human judgment but restructuring how we arrive at it.
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From data collection to decision context
We’re entering an era where the competitive advantage isn’t just knowing your own numbers. It’s knowing how they stack up. The ability to compare performance across countries, product SKUs, media strategies, or even creative themes has become vital. But until recently, this kind of comparative thinking was slow, manual, and siloed.
Emerging platforms like Sorano, developed by our technology team at Forge, are changing that. Sorano was designed to give marketing teams the ability to perform complex comparative analyses across markets, brands, geographies, and timeframes—all in real time. It’s an internal decision engine that draws from existing datasets, predictive models, and generative AI to turn raw inputs into business-ready insights. Whether comparing product launches across geographies or evaluating media efficiency campaign-over-campaign, it simplifies the decision-making process without sacrificing depth.
The real transformation is not just about speed. It is about accessibility. By democratizing data literacy across teams, tools like Sorano are flattening hierarchies in how decisions are made. Brand managers no longer have to wait for an analyst to interpret results. The insights are right there, in plain language and dynamic visual form.
Reframing how we measure teams
This shift is redefining how we measure agency and internal marketing performance. The metric is no longer headcount; it is revenue per employee—a KPI that captures both the quality of decisions made and the value unlocked. In today’s market, it is about real, revenue-positive employees, not just payroll numbers.
In the venture era, people costs were often equated with valuation. That mindset is gone. Now, every employee, human or AI, must contribute to profitable outcomes.
Imagine a company with 100 staff: 30 humans and 70 AI employees. What is the AI rate card?
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One interface, many teams. Just as SaaS and PaaS were once “one subscription per person per task,” AIaaS will evolve to “How many employee functions can be delivered in one interface?” Tools like Sorano provide that interface, adding capabilities like reporting analysts, insights managers, data entry, account coordinators, project managers, and producers—all without increasing human headcount.
At Helios and across our global partners, we’re beginning to experiment with AI agents as part of our workforce. These are not just tools for automation, but virtual collaborators that proactively surface insights and support decision-making. These agents do not replace strategists. Instead, they free them to focus on the work that truly drives business outcomes.
This is part of a broader trend. Marketing teams are shifting from being content producers to becoming intelligence hubs. The organizations that adapt to this reality will be the ones that thrive.
Moving forward
We’re still early in this transition, and the adoption curve will vary across industries. But make no mistake: AI is not a passing trend. It is restructuring the fundamentals of how marketing works. The teams that embrace comparative intelligence and treat decision-making as a strategic asset will find themselves not just more efficient but more competitive.
The creative spark will always matter. However, the future belongs to those who pair it with the sharpest tools for understanding context. And now, for the first time, those tools are finally within reach.
Humphrey Ho is CEO of Helios Worldwide.