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Dying Light: The Beast
Borderlands 4 review
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Borderlands
Borderlands 4 boss tells players “please get a refund from Steam if you aren’t happy” as Randy Pitchford continues his very public crashout over the FPS’s performance woes

Borderlands
Gearbox boss Randy Pitchford says Borderlands 4 performance isn’t bad, your expectations are just too high: “If you’re not 4k stubborn and just want to have a great, fun time with higher perf, please consider running at 1440p resolution”

Borderlands
Gearbox CEO Randy Pitchford claims “less than one percent of one percent” of Borderlands 4 PC players reported “valid performance issues” via customer support, says “I have personally helped users go from 30FPS to 90FPS+”

Borderlands
Borderlands 4 Steam reviews start at 41% positive as early players report performance issues and crashes: “Randy I sold my car for this”

Borderlands
Borderlands 4 boss Randy Pitchford wants “everyone to have realistic expectations for performance” ahead of launch: “This is a big, open AAA game and lower end and older hardware may not perform as well”

Borderlands
Gearbox and Randy Pitchford aim a fire hose at the Borderlands 4 PC port, share “optimization guide” and a tip to “boost your performance” which is, big surprise, enabling DLSS performance with frame gen

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Randy Pitchford and his “big personality” may have caused Gearbox some controversy with all that $80 Borderlands 4 banter, but his boss wouldn’t have it any other way: “I still love him to death”

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“We tend to commit to the bit”: Gearbox boss Randy Pitchford talks Borderlands 4, the evolution of looter-shooters, and $80 game discourse

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Borderlands 4’s $70 price is “extremely unlikely” to have been influenced by backlash to Randy Pitchford’s “real fan” comment, Baldur’s Gate 3 publishing director says, even if he thought it was “gross”

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Borderlands 4 “may be in a whole new level here,” Randy Pitchford declares as the action RPG sets a series Steam concurrent player record within 24 hours of launch despite ‘Mixed’ reviews

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Gearbox boss Randy Pitchford says “I think they could charge $200” for Borderlands 4, “you can’t find a better value in the world for any type of entertainment,” then adds: “I wish they’d give it away, because then everyone would play it”

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Baldur’s Gate 3 publishing director feels “bad” for Borderlands 4 devs “who are just trying really hard to make players happy” as Randy Pitchford fights back against performance criticism

Scott McCrae

16 September 2025

The Gearbox boss has been very vocal online, even telling unhappy players to “please get a refund from Steam”

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(Image credit: Gearbox)

Baldur’s Gate 3’s publishing director Michael Douse has commented on the ongoing Randy Pitchford crashout, and is pretty conflicted on it.

Borderlands 4 launched to a series best launch on Steam, but despite that, PC performance issues have been the main point of discussion among fans, and more importantly from Gearbox boss Randy Pitchford, who hasn’t stopped tweeting about them. Pitchford has been saying some definitely-not-PR-approved lines, including “I bet you have emotions and expectations that you feel aren’t sufficiently attended to,” and “please get a refund from Steam if you aren’t happy,”
Responding to this, one Twitter user argues: “Let Uncle Randy free! I don’t want a Corpo, HR approved boilerplate response,” to which the Larian publishing director says: “I agree! It’s nice to see a man let his freak flag fly.”

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Borderlands 4 boss tells players “please get a refund from Steam if you aren’t happy” as Randy Pitchford continues his very public crashout over the FPS’s performance woes

Gearbox boss Randy Pitchford says Borderlands 4 performance isn’t bad, your expectations are just too high: “If you’re not 4k stubborn and just want to have a great, fun time with higher perf, please consider running at 1440p resolution”

Gearbox CEO Randy Pitchford claims “less than one percent of one percent” of Borderlands 4 PC players reported “valid performance issues” via customer support, says “I have personally helped users go from 30FPS to 90FPS+”

However, it’s not as simple as finding the ongoing crashout funny and interesting, because as Douse notes, “I feel bad for his teams who are just trying really hard to make players happy.” Which, considering the Borderlands 4 boss told players “please get a refund” and “if you’re not happy using the tools available to you to improve frame rate and you’re not happy with the frame rate you have, you should play a different game,” that follow-up is even more pertinent.

While I do somewhat agree with Douse that it’s nice to see a developer being able to speak freely in a way that doesn’t feel like boilerplate PR speak, Pitchford’s Twitter rants have definitely blown things up from being your standard bad PC performance complaints to a bit of a show.
Be sure to check out Borderlands 4 review, as well as our Borderlands 4 tips if you’re just getting started.

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Scott has been freelancing for over three years across a number of different gaming publications, first appearing on GamesRadar+ in 2024. He has also written for the likes of PC Gamer, Eurogamer, VG247, Play, TechRadar, and others. He’s typically rambling about Metal Gear Solid, God Hand, or any other PS2-era titles that rarely (if ever) get sequels.

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Borderlands 4 boss tells players “please get a refund from Steam if you aren’t happy” as Randy Pitchford continues his very public crashout over the FPS’s performance woes

Gearbox boss Randy Pitchford says Borderlands 4 performance isn’t bad, your expectations are just too high: “If you’re not 4k stubborn and just want to have a great, fun time with higher perf, please consider running at 1440p resolution”

Gearbox CEO Randy Pitchford claims “less than one percent of one percent” of Borderlands 4 PC players reported “valid performance issues” via customer support, says “I have personally helped users go from 30FPS to 90FPS+”

Borderlands 4 Steam reviews start at 41% positive as early players report performance issues and crashes: “Randy I sold my car for this”

Borderlands 4 boss Randy Pitchford wants “everyone to have realistic expectations for performance” ahead of launch: “This is a big, open AAA game and lower end and older hardware may not perform as well”

Gearbox and Randy Pitchford aim a fire hose at the Borderlands 4 PC port, share “optimization guide” and a tip to “boost your performance” which is, big surprise, enabling DLSS performance with frame gen

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