By Omobola Tolu-Kusimo,The Nation
Copyright thenationonlineng
Cornerstone Insurance Plc has unveiled an innovative AI-powered virtual assistant named Cici.
The Deputy Chief Technology Officer Cornerstone Insurance Plc Oluwarotimi Adediji, at the unveiling ceremony in Lagos, said Cici was designed to enhance customer engagement, provides instant responses to insurance inquiries and improves the overall service experience for clients.
He submitted that interaction with Cici – the AI Virtual Assistant Platform can be done via a WhatsApp number.
According to him, Cici possesses capabilities such as; answering customer questions about insurance products; buy Insurance; assist with claims guidance; provides policy details and premium information and offers 24/7 customer interaction- context-aware and conversational intelligence real-time policy lookup.
Other capabilities he stated are claims assistance; fraud detection; continuous learning from user interactions- Integration with internal systems; multilingual and omnichannel support.
The Managing Director/CEO, Cornerstone Insurance Plc, Stephen Alangbo on his part said the evolution of their chatbot from a static knowledge base to a Generative AI-powered solution reflects their commitment to redefining customer engagement in the insurance industry.
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Je said: “With Cici, we have moved beyond pre-set answers to deliver intelligent, context-aware conversations that are fast, accurate, and personalised. This transformation not only enhances the customer experience but also improves operational efficiency, scalability, and compliance. At Cornerstone Insurance Plc, we see technology like Cici as a vital partner in making insurance simpler, smarter, and more accessible for everyone.”
Head, Digitisation and Projects Cornerstone Insurance Plc Jafar Elamah, while speaking on the benefits CIci would bring to the company noted that it would improve customer experience; delivers fast, accurate and personalised answers to policyholders and prospects.
He maintained that it would also bring about operational efficiency; reduces call center load and improves first-contact resolution rates.
He submitted that there would be scalability which would amount to easy expansion to cover new products, services, or regulatory updates.
“It would ensure responses are based only on verified content. Cost optimisation; automates repetitive queries, reducing support costs and agent workload. The objective is to make insurance more accessible, responsive, and customer-focused,” he noted.
The Group Head Marketing & Corporate Communications Cornerstone Insurance Plc Cordelia Ekeocha, said the AI-powered solution would be expanded to provide services through the three major languages in Nigeria – Hausa, Yoruba, and Igbo.
She urged the public to leverage the platform in accessing their insurance needs.
