By Ira Alok Puranik

Copyright indiatimes

Several chartered accountants have voiced their concerns about not being able to log into the e-filing ITR portal since today morning. But , some CAs and taxpayers said they could log in after repeated tries.Income Tax GuideIncome Tax Slabs FY 2025-26Income Tax Calculator 2025New Income Tax Bill 2025This issue seems to be hitting some taxpayers hard and is mostly happening during office hours, which is pushing some professionals and CAs to do their ITR filing work outside of regular office hours, like at 2AM and so on . CAs also say that this problem is happening because the ITR portal is experiencing an unexpected surge in requests, and the server just can’t handle that many requests all at once. It’s like a tunnel with fixed lanes and a set capacity for a certain mumber of cars. If there are more cars than the tunnel can handle, it gets jammed and the flow of traffic is affected. What do CAs say?Here’s what CAs say:Gaurav Makhijani (Head of Tax for North India and Gujarat) at Roedl & Partner India, said to ET Wealth Online: In the last few days and in particular yesterday, the Income Tax portal has been running quite slow. The main difficulties was faced during downloading AIS, making tax payments, and receiving OTPs for verification. On the utility side, there are still technical glitches in specific areas, such as issues in the automatic computation of capital gains in special cases and offsetting of income. These are more technical in nature but the general frustration is resulting from speed and performance issues. This consumes significant time during the peak filing period. Compared to last year there has been noticeable improvement in the utilities, validations, and overall ease of filing however site performance continues to remain a pain point during the last-minute pressure situation.Also read: House property received by an individual as a gift is taxable in these situation CA Dipak V. Pipariya said on X (formerly Twitter) on September 15, 2025: “Unable to Register for New Userin Income tax Portal Since Morning.Every Time a New Error.” (sic)Also read: Husband bought property for Rs 60 lakh jointly with wife; Income tax dept sent her notice for unexplained investments; she wins case in ITAT Delhi KUSHAGRA SHARMA said on X on September 15, 2025: “If OTP belongs to UIDAI and the error is from UIDAI, why should taxpayers contact UIDAI? Compliance is on the Income Tax portal — responsibility should be on the system, not on us.”Also read: Even if you made zero capital gains income from sale of property you still need to pay tax in this situation; CA explains why Lalit Kumar said on X on September 14, 2025: What’s going on with the Income Tax Portal? The Tax Amount was debited from the bank but challan was not generated showing below server error and Challan is also not showing in payment history on Portal. Could you please check or sort out this.Also read: Income Tax law for senior citizens and super senior citizens: What’s new for AY 2025-26 RATHEES R S said on X on September 14, 2025: “While attempting to access the AIS (Annual Information Statement) in the Income Tax e-filing portal on 14th September 2025, I encountered the following error message:”Access Denied! Sorry! You do not have access to this page. You can go back to the dashboard.”Also read: He got Rs 89 lakh as gift from relatives; Tax dept doubted its genuineness, but ITAT Mumbai ruled in his favour: Here’s why Vivek said on X on September 15, 2025: “One of my business returns got a demand coz there was a glitch in the return preparation software that deleted all expenses & cpc assumed income tax on the sales amount.” “Several emails & calls with CPC yet they won’t remove an illegal tax demand even due to their own error.” What can you do?You can try using other browsers apart from Google Chrome, and a Gigabit Ethernet connection. You can also try logging to the ITR portal at a different time like after 8PM. The problem lies with so many people trying to access the ITR e-filing portal at the same time. Also try to use incognito mode and clear your browser cookies and site settings. For login related issues email orm@cpc.incometax.gov.in. You should clear your browser’s cache and cookies before logging in to the portal.