By DC Correspondent

Copyright deccanchronicle

Jitesh Ghai, CEO of Hyland Software opined that Artificial Intelligence (AI) is reshaping enterprise technology in India by enabling smarter and faster operations. He also spoke on the challenges and oppoetunitues in building a skilled tech workforce in Hyderabad and on many other intersting topics in conversation with Deccan Chronicle.Excerpts:1. How do you see AI reshaping enterprise technology in India over the next 3–5 years?Over the next 3–5 years, Hyland sees AI fundamentally reshaping enterprise technology in India by enabling smarter, faster, and more connected operations across industries. With the opening of its new innovation hub in Hyderabad, Hyland is accelerating the development and deployment of its AI-powered solutions — including the Content Innovation Cloud platform, Enterprise Context Engine, and Enterprise Agent Mesh — to meet the growing demand for intelligent automation and digital transformation in the region.The Enterprise Context Engine provides a unified, dynamic view of enterprise operations by linking content, processes, people, and applications across systems like ERP and CRM. This enables Indian organizations to break down silos and gain real-time insights from their data. Paired with the Enterprise Agent Mesh, a network of AI agents tailored to industry-specific workflows, Hyland empowers businesses to automate complex tasks, scale institutional knowledge, and enhance decision-making without overhauling existing systems.As Indian enterprises increasingly seek to modernize legacy infrastructure and adopt AI responsibly, Hyland’s platform offers a scalable, secure, and locally supported path to transformation, especially in regulated sectors like insurance, healthcare, and government. 2. What are the key challenges and opportunities in building a skilled tech workforce in Hyderabad?Opportunities• Access to Top Talent: Hyderabad’s reputation as a premier technology hub gives Hyland access to a deep pool of skilled professionals in software development, cloud services, and AI.• Innovation Acceleration: The new office is positioned as a hub for advancing the Content Innovation Cloud, including technologies like the Enterprise Context Engine and Enterprise Agent Mesh, which require specialized talent to build and scale.• Regional Growth: The Hyderabad facility strengthens Hyland’s presence in the Asia-Pacific region, enabling closer collaboration with regional customers and faster deployment of AI- powered solutions.• Customer Success Focus: By recruiting professionals in customer success and professional services, Hyland aims to enhance implementation support and drive measurable outcomes for clients.Challenges• Competition for Talent: Hyderabad’s thriving tech ecosystem means Hyland must compete with other global and domestic firms for top-tier engineers and AI specialists.• Skill Alignment: Building a workforce skilled in emerging technologies like AI agents and contextual engines require targeted training and onboarding programs.• Integration with Global Teams: Ensuring seamless collaboration between Hyderabad and other global offices (like those in the U.S. and Kolkata) will be essential for consistent product development and support.3. How can international tech companies best align with India’s evolving data compliance and localization policies?To align effectively with India’s evolving data compliance and localization policies, international tech companies like Hyland must navigate a complex regulatory landscape shaped by the Digital Personal Data Protection Act (DPDP) and sector-specific mandates.Here are key opportunities and best practices:• Invest in Local Infrastructure: Establishing or expanding innovation centers in India, like Hyland’s move in Hyderabad, helps meet localization mandates while improving performance and trust.• Adopt Hybrid Cloud Models: Store sensitive data locally while processing non-sensitive data globally to optimize compliance and efficiency• Leverage Data Classification Tools: These help identify which data must be localized, reducing unnecessary overhead and improving compliance accuracy.• Build Strong Governance Frameworks: Appoint India-based data protection officers, conduct regular audits, and implement robust internal controls to meet SDF obligations.• Monitor Regulatory Changes: India’s data laws are evolving rapidly; staying informed is essential to avoid penalties and maintain operational continuity.By proactively adapting to India’s data sovereignty-focused policies, Hyland can strengthen its regional presence, build customer trust, and ensure long-term success in a strategically important market.4. What trends are you observing in digital transformation efforts among Indian enterprises?Hyland is observing several key digital transformation trends among Indian enterprises, particularly as organizations seek to modernize operations, improve customer engagement, and leverage AI and cloud technologies:Key Trends Observed by Hyland•…