By Ghana News
Copyright ghanamma
MultiChoice Ghana, the owner of DStv Ghana, has apologised to the general public over an FAQ that appeared to contradict the announcement of a deal on the pricing and value of its services.
In a statement issued on Wednesday, October 1, 2025, the company explained that the FAQ created the wrong impression that it was at odds with the upgraded DStv package value announced by the Minister of Communication, Digital Technology and Innovations, Samuel Nartey George.
“Following the recent joint press conference with the Ministry of Communication, Digital Technology and Innovations, the National Communications Authority, MultiChoice Africa, and MultiChoice Ghana, we wish to clarify the FAQs published on our website, which created an erroneous impression of a contradiction regarding the DStv value offering, which is effective today, 1 October 2025. We would like to clarify as follows,” parts of the statement read.
The company further clarified that the minister’s announcement reflected the actual deal reached, and not what was communicated in the FAQ.
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“We fully support the joint media statement that was issued by the Honourable Minister, Hon. Samuel Nartey George, and implementation of same has already commenced. As contained in the said joint media statement regarding the value offering, the Committee will reconvene in three (3) months to evaluate the impact of this initiative. This will be a periodic exercise.
“There is no restriction on a subscriber’s choice of bouquet. This offer is available to both existing, returning, and new customers from 1st October 2025,” the company added.
The statement concluded with an apology, “We apologise for any inconvenience the FAQs may have caused.”
Sam George had earlier announced that DStv subscribers in Ghana would enjoy between 33% and 50% more value on their subscriptions from Wednesday, October 1, 2025, following an agreement between the Ministry and MultiChoice Africa.
Speaking at a press briefing on Monday, September 29, 2025, he noted that MultiChoice Africa had committed to rolling out an unprecedented value offer in Ghana, giving subscribers between 33% and 50% more value depending on their package.
MultiChoice shoots down Sam George’s claim of DStv price slash
“MultiChoice Africa has committed to an unprecedented increase in value offer only in Ghana, which will result in Ghanaian DStv subscribers getting more services for less. Depending on the DStv package or bouquet you use, subscribers will get between 33% to 50% more value,” he remarked.
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