Enter Hopper Technology Solutions (HTS) Assist, a new generative AI travel agent that helps customers with post-booking travel questions, changes, and disruptions. HTS assist was built by Hopper, the mobile-only travel-booking platform that’s known for its intuitive, user-friendly interface and for predicting flight prices with near-flawless accuracy and pinging users when it’s time to book.
A few clicks—“my trips” and “contact support”—from Hopper’s main page now opens an interface where travelers can talk to or text the AI assistant for help with things like rebooking missed connections and processing refunds for canceled trips.
HTS Assist is built to converse in natural language—it’s been trained on millions of real-world conversations—and is capable of communicating in 30 different languages. Hopper says it has taken a “model-agnostic” approach to creating HTS Assist, working with leading large language models and its own travel-specific training data.